Citation map · Study

SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

How technical and functional service quality drive consumer happiness

16 references·15 citing·40 second hop

FromToDepth

this work references cited by second hop

References

1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
2000Positive psychology: An introduction.11,344 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
2013Structural Equation Modeling With AMOS3,959 cited
1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
1993Customer satisfaction, customer retention, and market share2,151 cited
1988Structural Equation Modeling with LISREL1,864 cited
1991The use of lisrel in validating marketing constructs1,864 cited
1992On the fit of models to covariances and methodology to the Bulletin.1,659 cited
1995Return on Quality (ROQ): Making Service Quality Financially Accountable1,638 cited
2003Customer satisfaction and loyalty in online and offline environments

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,560 cited

2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited

Cited by

2020Relationships among employee acting, customer-perceived service quality, emotional well-being and value co-creation52 cited
2021An empirical investigation of the factors affecting customer lifetime value42 cited
2020Consumer well‐being through engagement and innovation in higher education: A conceptual model and research propositions41 cited
2021From service-dominant orientation to positive customer outcomes: a self-determination model in the custom travel service context40 cited
2021Value co-creation activities in retail ecosystems: well-being consequences38 cited
2019Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness34 cited
2020The impact of collective brand personification on happiness and brand loyalty33 cited
2015Service-driven social community and its relation to well-being28 cited
2023Do all brand CSR initiatives make consumers happy? The role of CSR-brand (mis)fit and sense of relatedness23 cited
2021Ethics support through rapport: Elaborating the impact of service provider rapport on ethical behaviour intention of the tourists22 cited
2024How and when effective customer journeys drive brand loyalty: the role of consumer-brand identification20 cited
2015Are service marketing models really used in modern practice?20 cited
2017Consumer Expectations of Online Services in the Insurance Industry: An Exploratory Study of Drivers and Outcomes19 cited
2023Research note: conceptualizing agentic luxury in luxury services16 cited
2022Transformative Service Research: Where We Are and Moving Forward at the Collective Level13 cited