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Education in Business Administration High and Services Quality Perception: a SERVQUAL scale application
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Education in Business Administration High and Services Quality Perception: a SERVQUAL scale application (2011)Education in Business Administration High…MODELO PARA MEDIR LA CALIDAD DEL SERVICIO EN LOS ESTUDIOS UNIVERSITARIOS DE POSTGRADO (2005)MODELO PARA MEDIR LA CALIDAD …Pesquisa de Marketing (2004)Pesquisa de MarketingQual será o futuro dasfábricas de administradores? (2003)Qual será o futuro dasfábrica…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …More on improving service quality measurement (1993)More on improving service qua…Improving the measurement of service quality (1993)Improving the measurement of …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …O ensino da administração e seus dilemas: notas para debate (1981)O ensino da administração e s…Conversaciones sobre administración y organizaciones en Latinoamérica. Un énfasis en el estado actual de la investigación y la educación. (2016)Conversaciones sobre administ…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)Breaking Free from Product Marketing (1977)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)Advertising as Information (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Measuring Service Quality: A Reexamination and Extension (1992)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Service quality, customer satisfaction, and customer value: A holistic perspective (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Fatores associados ao uso de drogas entre adolescentes escolares (2004)The characteristics of hotel websites and their implications for website effectiveness (2007)Barriers to innovation and sustainability in universities: an international comparison (2019)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Determinants of customer satisfaction in retail banking (1996)The Relationships between Culture and Service Quality Perceptions (2000)A fenomenologia e a pesquisa dos espaços de serviços (2002)A Constituição do Campo Científico e a Baixa Diversidade da Pesquisa Contábil Brasileira (2017)Sustainability and corporate social responsibility in the opinion of undergraduate students in management programs: Between the concrete and the abstract (2018)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1993Improving the measurement of service quality1,197 cited
  • 1993More on improving service quality measurement878 cited
  • 2004Pesquisa de Marketing697 cited
  • 2003Qual será o futuro dasfábricas de administradores?90 cited
  • 2005MODELO PARA MEDIR LA CALIDAD DEL SERVICIO EN LOS ESTUDIOS UNIVERSITARIOS DE POSTGRADO41 cited
  • 1981O ensino da administração e seus dilemas: notas para debate23 cited

Cited by

  • 2016Conversaciones sobre administración y organizaciones en Latinoamérica. Un énfasis en el estado actual de la investigación y la educación.19 cited

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