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ENGINEERING KNOWLEDGE-INTENSE, PERSONORIENTEDSERVICES – A STATE OF THE ART ANALYSIS
16 references·0 citing·39 second hop
ENGINEERING KNOWLEDGE-INTENSE, PERSONORIENTEDSERVICES – A STATE OF THE ART ANALYSIS (2011)ENGINEERING KNOWLEDGE-INTENSE, PERSONORIE…Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…Steps toward a science of service systems (2007)Steps toward a science of ser…Fundamentals of service science (2007)Fundamentals of service scien…Service systems, service scientists, SSME, and innovation (2006)Service systems, service scie…A research manifesto for services science (2006)A research manifesto for serv…New service development: learning from and with customers (2004)New service development: lear…Service Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…The service concept: the missing link in service design research? (2002)The service concept: the miss…Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Analyzing the Past to Prepare…A customer‐oriented new service development process (2002)A customer‐oriented new servi…New service development: a review of the literature and annotated bibliography (1998)New service development: a re…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Key Concepts for New Service Development (1996)Key Concepts for New Service …Process innovation: reengineering work through information technology (1993)Process innovation: reenginee…A Proposed Model for New Service Development (1989)A Proposed Model for New Serv…How to Design a Service (1982)How to Design a ServiceIncreasing Returns and Long-Run Growth (1986)The Knowledge-Creating Company (1995)Evolving to a New Dominant Logic for Marketing (2003)The service system is the basic abstraction of service science (2009)Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Designing services that deliver (1984)The Experience Economy (2012)Theory of value co-creation: a systematic literature review (2014)Understanding Customer Experience Throughout the Customer Journey (2016)A Practical Guide for Policy Analysis: The Eightfold Path to More Effective Problem Solving (2019)An Evolutionary Theory of Economic Change. (1983)Design Rules (2000)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Smart tourism: foundations and developments (2015)Service Positioning through Structural Change (1987)Capabilities for managing service innovation: towards a conceptual framework (2010)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Information Systems Success: The Quest for the Dependent Variable (1992)Strategies for Theorizing from Process Data (1999)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Does Gamification Work? -- A Literature Review of Empirical Studies on Gamification (2014)Literature review as a research methodology: An overview and guidelines (2019)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)The Capabilities of Market-Driven Organizations (1994)A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)DEFINING SUPPLY CHAIN MANAGEMENT (2001)It's all B2B…and beyond: Toward a systems perspective of the market (2010)Service Research Priorities in a Rapidly Changing Context (2015)Service-dominant logic 2025 (2016)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)Customer experience: fundamental premises and implications for research (2020)Customer satisfaction and its measurement in hospitality enterprises (1999)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)The evolution of the intellectual structure of operations management—1980–2006: A citation/co‐citation analysis (2008)
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References

  • 2002Analyzing the Past to Prepare for the Future: Writing a Literature Review7,440 cited
  • 1993Process innovation: reengineering work through information technology4,378 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 2007Fundamentals of service science1,359 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 2003Service Management: Operations, Strategy, Information Technology1,083 cited
  • 1982How to Design a Service1,077 cited
  • 2006A research manifesto for services science1,053 cited
  • 1996Key Concepts for New Service Development781 cited
  • 2002The service concept: the missing link in service design research?766 cited
  • 1998New service development: a review of the literature and annotated bibliography736 cited
  • 2002A customer‐oriented new service development process600 cited
  • 2006Service systems, service scientists, SSME, and innovation539 cited
  • 2004New service development: learning from and with customers525 cited
  • 1989

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A Proposed Model for New Service Development
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