References

• 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
• 1987Developing Buyer-Seller Relationships9,139 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
• 1994The Capabilities of Market-Driven Organizations6,532 cited
• 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
• 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
• 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
• 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
• 2002Understanding Relationship Marketing Outcomes2,299 cited
• 1995The Structure of Commitment in Exchange2,238 cited
• 1997Customers' motivations for maintaining relationships with service providers1,604 cited
• 2000Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations1,089 cited
• 2003Consumer Perceptions of Price (Un)Fairness1,077 cited
• 1999Customer benefits and company consequences of customer-salesperson relationships in retailing1,019 cited
• 1993