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How determinant attributes of service quality influence customer‐perceived value

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1996The Behavioral Consequences of Service Quality11,994 cited
2000Marketing management: analysis. planning. implementation and control6,649 cited
2001Consumer perceived value: The development of a multiple item scale6,635 cited
2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
1990Zero defections: quality comes to services.5,373 cited
1997Customer value: The next source for competitive advantage4,662 cited
1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.

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2,165 cited

1999Consumer Value: A Framework for Analysis and Research1,527 cited

1983The Role of Products as Social Stimuli: A Symbolic Interactionism Perspective1,412 cited

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