SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Anwendungspotenziale ingenieurwissenschaftlicher Methoden für das Service Engineering
16 references·0 citing·35 second hop
Anwendungspotenziale ingenieurwissenschaftlicher Methoden für das Service Engineering (2003)Anwendungspotenziale ingenieurwissenschaf…Organisation in der Produktionstechnik 3 (2002)Organisation in der Produktio…Service Engineering : der systematische Weg von der Idee zum Leistungsangebot (2000)Service Engineering : der sys…New Service Development and Innovation in the New Economy (2000)New Service Development and I…Total Quality Development (1998)Total Quality DevelopmentQualitätsorientiertes Redesign von Dienstleistungen (1998)Qualitätsorientiertes Redesig…Design and Management of Service Processes (1997)Design and Management of Serv…Key Concepts for New Service Development (1996)Key Concepts for New Service …Quality Function Deployment: How to Make QFD Work for You (1995)Quality Function Deployment: …Integrierte Produktentwicklung : Methoden für Prozeßorganisation, Produkterstellung und Konstruktion (1995)Integrierte Produktentwicklun…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …The House of Quality (1988)The House of QualityA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Designing services that deliver (1984)Designing services that deliv…The analytic hierarchy process : planning, priority setting, resource allocation (1980)The analytic hierarchy proces…Optimization by the Analytic Hierarchy Process (1979)Optimization by the Analytic …Grundzüge der Dienstleistungsproduktion (1973)Grundzüge der Dienstleistungs…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Atmospherics as a Marketing Tool (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Service Positioning through Structural Change (1987)The service concept: the missing link in service design research? (2002)Capabilities for managing service innovation: towards a conceptual framework (2010)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)The outranking approach and the foundations of electre methods (1991)Tentative guidelines to help choosing an appropriate MCDA method (1998)STATE OF ART SURVEYS OF OVERVIEWS ON MCDM/MADM METHODS (2014)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)Evolving to a New Dominant Logic for Marketing (2003)Product planning in quality function deployment using a combined analytic network process and goal programming approach (2002)A fuzzy optimization model for QFD planning process using analytic network approach (2004)Product platform design and customization: Status and promise (2004)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)An application procedure for DEA (1989)An Analysis of Multi-Criteria Decision Making Methods (2013)A review of multi criteria decision making (MCDM) towards sustainable renewable energy development (2016)Development of a Technical Innovation Audit (1996)Managing Experimentation in the Design of New Products (1998)An exploration towards a production theory and its application to construction (2000)The innovative behaviour of tourism firms—Comparative studies of Denmark and Spain (2006)Integrated solutions from a service-centered perspective: Applicability and limitations in the capital goods industry (2010)Toward a Theoretical Foundation for Experience Design in Tourism (2013)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1980The analytic hierarchy process : planning, priority setting, resource allocation6,272 cited
  • 1979Optimization by the Analytic Hierarchy Process4,520 cited
  • 1988The House of Quality2,266 cited
  • 1984Designing services that deliver1,272 cited
  • 1995Quality Function Deployment: How to Make QFD Work for You970 cited
  • 1996Key Concepts for New Service Development781 cited
  • 1998Total Quality Development569 cited
  • 2000New Service Development and Innovation in the New Economy252 cited
  • 2002Organisation in der Produktionstechnik 3180 cited
  • 1997Design and Management of Service Processes140 cited
  • 1995Integrierte Produktentwicklung : Methoden für Prozeßorganisation, Produkterstellung und Konstruktion121 cited
  • 1973Grundzüge der Dienstleistungsproduktion106 cited
  • 1998Qualitätsorientiertes Redesign von Dienstleistungen47 cited
  • 2000Service Engineering : der systematische Weg von der Idee zum Leistungsangebot

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

31 cited

Cited by

No citing works inside the corpus for this window.