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Multiple channel systems in services: pros, cons and issues
16 references·9 citing·36 second hop
Multiple channel systems in services: pros, cons and issues (2004)Multiple channel systems in services: pro…The Leaders New Work: Building Learning Organizations (2017)The Leaders New Work: Buildin…Annual Review of Sociology (2017)Annual Review of SociologyStrategic Management Journal (2016)Strategic Management JournalThe Core Competence of the Corporation (2006)The Core Competence of the Co…Strategy research: governance and competence perspectives (1999)Strategy research: governance…COST, VALUE AND FOREIGN MARKET ENTRY MODE: THE TRANSACTION AND THE FIRM (1997)COST, VALUE AND FOREIGN MARKE…Strategic assets and organizational rent (1993)Strategic assets and organiza…Service Firms' International Entry-Mode Choice: A Modified Transaction-Cost Analysis Approach (1993)Service Firms' International …Price, Authority, And Trust: From Ideal Types To Plural Forms (1989)Price, Authority, And Trust: …Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Assessing Advantage: A Framew…How information gives you competitive advantage (1985)How information gives you com…Competitive strategy: Techniques for analysing industries and competitors (1982)Competitive strategy: Techniq…Assessing Measurement Error in Key Informant Reports: A Methodological Note on Organizational Analysis in Marketing (1981)Assessing Measurement Error i…Distribution Channels as Political Economies: A Framework for Comparative Analysis (1980)Distribution Channels as Poli…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Strategy: Techniq…Organizational Structure, Environment and Performance: The Role of Strategic Choice (1972)Organizational Structure, Env…The transformational potential of Latin American retail experiences (2020)The transformational potentia…Management consulting: a review of fifty years of scholarly research (2019)Management consulting: a revi…Entertain me, I’ll stay longer! The influence of types of entertainment on mall shoppers' emotions and behavior (2019)Entertain me, I’ll stay longe…Making it stick on borrowed time: the role of internal consultants in public sector lean transformations (2018)Making it stick on borrowed t…The Role of e-Commerce in Multi-Channel Marketing Strategy (2013)The Role of e-Commerce in Mul…Probing future banking service opportunities: a study of the intention to adopt mobile banking among young UK graduates (2013)Probing future banking servic…The impacts of e-service quality on customer behaviour in multi-channel e-services (2012)The impacts of e-service qual…Modelling Customer Behaviour in Multi-channel Service Distribution (2009)Modelling Customer Behaviour …Channel Performance in Multichannel Tourism Distribution Systems (2007)Channel Performance in Multic…A resource‐based view of the firm (1984)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The Changing Role of Marketing in the Corporation (1992)The Comparative Advantage Theory of Competition (1995)Dynamic capabilities: A review and research agenda (2007)External Control of Organizations: Resource Dependence Perspective (2011)The Nature of the Firm (1937)Dynamic capabilities and strategic management (1997)The Theory of the Firm as Governance Structure: From Choice to Contract (2002)Unraveling the resource‐based tangle (2003)Business Model Design and the Performance of Entrepreneurial Firms (2007)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Prospect Theory: An Analysis of Decision under Risk (1979)Firm Resources and Sustained Competitive Advantage (1991)Organization and environment (1967)The social psychology of organizing (1969)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)The Management of Innovation (1994)TOWARDS AN ATTENTION-BASED VIEW OF THE FIRM (1997)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)Electronic markets and electronic hierarchies (1987)Towards a dynamic theory of strategy (1991)Value creation in E‐business (2001)The cornerstones of competitive advantage: A resource‐based view (1993)Dynamic capabilities: what are they? (2000)Varieties of Capitalism (2001)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Unequal Participation: Democracy's Unresolved Dilemma Presidential Address, American Political Science Association, 1996 (1997)The Gender Revolution (2010)The Benefits of Climate for Inclusion for Gender-Diverse Groups (2012)Between Trust and Control: Developing Confidence in Partner Cooperation in Alliances (1998)SOCIAL CAPITAL AND VALUE CREATION: THE ROLE OF INTRAFIRM NETWORKS. (1998)The Network Paradigm in Organizational Research: A Review and Typology (2003)Competition for competence and interpartner learning within international strategic alliances (1991)Clarifying the Entrepreneurial Orientation Construct and Linking It To Performance (1996)Institutional Transitions and Strategic Choices (2003)
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References

  • 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
  • 2006The Core Competence of the Corporation11,435 cited
  • 1993Strategic assets and organizational rent8,402 cited
  • 1972Organizational Structure, Environment and Performance: The Role of Strategic Choice4,786 cited
  • 1985How information gives you competitive advantage4,441 cited
  • 2016Strategic Management Journal3,057 cited
  • 1988Assessing Advantage: A Framework for Diagnosing Competitive Superiority2,651 cited
  • 2017Annual Review of Sociology2,545 cited
  • 1999Strategy research: governance and competence perspectives1,577 cited
  • 1989Price, Authority, And Trust: From Ideal Types To Plural Forms1,559 cited
  • 2017The Leaders New Work: Building Learning Organizations1,533 cited
  • 1982Competitive strategy: Techniques for analysing industries and competitors1,378 cited
  • 1993Service Firms' International Entry-Mode Choice: A Modified Transaction-Cost Analysis Approach1,352 cited
  • 1981Assessing Measurement Error in Key Informant Reports: A Methodological Note on Organizational Analysis in Marketing1,207 cited
  • 1997COST, VALUE AND FOREIGN MARKET ENTRY MODE: THE TRANSACTION AND THE FIRM

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1,028 cited
  • 1980Distribution Channels as Political Economies: A Framework for Comparative Analysis943 cited
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    • 2020The transformational potential of Latin American retail experiences18 cited
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    • 2018Making it stick on borrowed time: the role of internal consultants in public sector lean transformations15 cited
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    • 2009Modelling Customer Behaviour in Multi-channel Service Distribution7 cited