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The sex of the service provider: Does it influence perceptions of service quality?

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References

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1987The Economics of Women, Men, and Work.981 cited
2022Schematic Bases of Social Information Processing

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917 cited

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2010Customers’ perceptions of service quality: Do servers’ age stereotypes matter?69 cited
2008The Use of Persuasion Management Strategies by Identity-Vulnerable Consumers: The Case of Urban Heterosexual Male Shoppers62 cited
2000Gender on a Jagged Edge49 cited
2011Does formality matter?48 cited
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2004THE EFFECTS OF PHYSICAL AND SOCIAL CONTEXT ON EVALUATIONS OF CAPTIVE, INTENSIVE SERVICE RELATIONSHIPS.45 cited
2016Customer perceptions of frontline employee service delivery: A study of Russian bank customer satisfaction and behavioural intentions43 cited
2021How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences Between Face-to-Face and Virtual Channels41 cited
2020Service environment research opportunities38 cited
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