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E-LOYALTY: YOUR SECRET WEAPON ON THE WEB
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  • 2001Exploring consumer evaluations of e‐services: a portal site542 cited
  • 2004Barriers and benefits in the adoption of e‐government527 cited
  • 2009The role of etail quality, e-satisfaction and e-trust in online loyalty development process

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522 cited
  • 2010The effects of relationship quality and switching barriers on customer loyalty490 cited
  • 2003Service Failure in Online Retailing470 cited
  • 2005Customer intention to return online: price perception, attribute‐level performance, and satisfaction unfolding over time458 cited