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Nonverbal Communication and the Library Reference Interview.

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References

1872The expression of the emotions in man and animals.12,119 cited
1959The Silent Language3,464 cited
1971Kinesics and Context897 cited
1977Messages of the Body81 cited
1982Understanding Body Movement: An Annotated Bibliography64 cited
1968A Theory of Reference Service12 cited
1973Communication Patterns in Library Reference and Information Service.12 cited

Cited by

2020Communication-based approaches to library reference services: anxiety-uncertainty management as a model for communication breakdowns9 cited
2004The current state of research on reference transactions9 cited
1985The Reference Process and the Philosophy of Karl Popper.7 cited
1983Reference Transaction and End Product as Viewed by the Patron.2 cited
2002Professor attendance as a factor in perceived library instruction effectiveness: an exploratory study2 cited

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