References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1999Use of partial least squares (PLS) in strategic management research: a review of four recent studies7,307 cited
• 2003A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study6,477 cited
• 2004E-S-QUAL3,962 cited
• 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
• 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
• 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
• 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited
• 2005Customer perceptions of e‐service quality in online shopping1,320 cited
• 2014Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)774 cited