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The State of Client-Centered Public Service Delivery in the Netherlands
14 references·0 citing·37 second hop
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References

  • 1972Principles of Marketing5,587 cited
  • 1956Product Differentiation and Market Segmentation as Alternative Marketing Strategies1,909 cited
  • 1997Market Segmentation: Conceptual and Methodological Foundations1,866 cited
  • 2000Market Segmentation780 cited
  • 1987Market Segmentation: A Review384 cited
  • 1997Towards a paradigm shift in marketing? An examination of current marketing practices348 cited
  • 2004Customer relationship management : concepts and tools290 cited
  • 1994Domain‐specific Market Segmentation169 cited
  • 2005Customer Relationship Management: Concepts and Tools110 cited
  • 2004Determinants of taxpayers' adoption of electronic filing methods in Taiwan: An exploratory study61 cited
  • 1998Analysis for Strategic Marketing36 cited
  • 2006Customer Lifetime Value as the Basis of Customer Segmentation28 cited
  • 2005Multidimensional segmentation at work: Driving an operational model that integrates customer segmentation with customer management26 cited
  • 1998Analysis for Strategic Marketing22 cited

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