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A novel cost-sensitive framework for customer churn predictive modeling

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2020Profit-driven churn prediction for the mutual fund industry: A multisegment approach33 cited

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2020Optimum profit-driven churn decision making: innovative artificial neural networks in telecom industry25 cited

2021Hybrid ensemble learning approaches to customer churn prediction20 cited

2020Churn Prediction for Savings Bank Customers: A Machine Learning Approach20 cited

2024Optimising customer retention: An AI-driven personalised pricing approach18 cited

2020Supervised or unsupervised learning? Investigating the role of pattern recognition assumptions in the success of binary predictive prescriptions16 cited

2025A comprehensive survey on customer churn analysis studies15 cited

2018An enhanced ensemble classifier for telecom churn prediction using cost based uplift modelling14 cited

2023Customer Churn Prediction Using Apriori Algorithm and Ensemble Learning13 cited

2023Dynamic Behavior-Based Churn Forecasts in the Insurance Sector13 cited

2018Profit driven decision trees for churn prediction13 cited

2023Identification of Customer Churn Considering Difficult Case Mining11 cited

2020A Latent Feelings-aware RNN Model for User Churn Prediction with only Behaviour data9 cited