References

• 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
• 1987Developing Buyer-Seller Relationships9,139 cited
• 2000Marketing management: analysis. planning. implementation and control6,649 cited
• 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
• 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
• 1997Customer value: The next source for competitive advantage4,662 cited
• 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
• 1992The Changing Role of Marketing in the Corporation2,773 cited
• 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
• 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
• 1995Relationship Marketing in Consumer Markets: Antecedents and Consequences1,757 cited
• 1999The role of perceived risk in the quality-value relationship: A study in a retail environment1,675 cited
• 1996Interdependency, Contracting, and Relational Behavior in Marketing Channels1,537 cited
• 1995Long-Term Manufacturer-Supplier Relationships: Do They Pay off for Supplier Firms?1,478 cited
• 1981