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Success Factors in New Service Development and Value Creation through Services
16 references·8 citing·41 second hop
Success Factors in New Service Development and Value Creation through Services (2006)Success Factors in New Service Developmen…Service portraits in service research: a critical review (2005)Service portraits in service …The future of competition: co-creating unique value with customers (2004)The future of competition: co…The Four Service Marketing Myths (2004)The Four Service Marketing My…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The Role of Emotions in Service Encounters (2002)The Role of Emotions in Servi…Managing the Total Customer Experience (2002)Managing the Total Customer E…Building Great Customer Experiences (2002)Building Great Customer Exper…Reframing Business: When the Map Changes the Landscape (2001)Reframing Business: When the …Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Value co-production: intellectual origins and implications for practice and research (1999)Value co-production: intellec…The experience economy: work is theatre & every business a stage (1999)The experience economy: work …New service development: a review of the literature and annotated bibliography (1998)New service development: a re…Emotions in service satisfaction (1997)Emotions in service satisfact…The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market (1995)The Discipline of Market Lead…Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction (1993)Assessing the Dimensionality …Zero defections: quality comes to services. (1990)Zero defections: quality come…An integrated stochastic fuzzy MCDM approach to the balanced scorecard-based service evaluation (2019)An integrated stochastic fuzz…Productization of knowledge-intensive services (2016)Productization of knowledge-i…iSIM: An integrated design method for commercializing service innovation (2015)iSIM: An integrated design me…Business service networks and their process of emergence: The case of the Health Cluster Portugal (2013)Business service networks and…E-Business - Applications and Global Acceptance (2012)E-Business - Applications and…A Discourse on the Construction of a Service Innovation Model: Focus on the Cultural and Creative Industry Park (2012)A Discourse on the Constructi…Rethinking service innovation: four pathways to evolution (2010)Rethinking service innovation…Values‐based service brands: narratives from IKEA (2006)Values‐based service brands: …An introduction to cybernetics (1956)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures (2010)Strategic management a stakeholder approach (2010)Co-creation and co-destruction: A practice-theory based study of interactive value formation (2011)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Technology Readiness Index (Tri) (2000)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Understanding Service Convenience (2002)Satisfaction: a behavioral perspective on the consumer (2010)A circumplex model of affect. (1980)Understanding Attitudes and Predicting Social Behavior (1980)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)The Role of Emotions in Marketing (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Mass customization: The new frontier in business competition (1999)Marketing management: analysis. planning. implementation and control (2000)Whither Services Marketing? (2004)Contextualization and value-in-context: How context frames exchange (2011)Service-dominant logic 2025 (2016)Co-creation experiences: The next practice in value creation (2004)Managing the co-creation of value (2007)The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes (2019)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Whence Consumer Loyalty? (1999)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Development of a Scale to Measure Memorable Tourism Experiences (2010)Customer experience management: toward implementing an evolving marketing concept (2015)Customer value: a review of recent literature and an integrative configuration (2004)Directions for future research in project management: The main findings of a UK government-funded research network (2006)The smart circular economy: A digital-enabled circular strategies framework for manufacturing companies (2020)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1999The experience economy: work is theatre & every business a stage2,681 cited
  • 2004The future of competition: co-creating unique value with customers2,174 cited
  • 1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,971 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2004The Four Service Marketing Myths1,339 cited
  • 2002Managing the Total Customer Experience1,061 cited
  • 1999Value co-production: intellectual origins and implications for practice and research934 cited
  • 2001Reframing Business: When the Map Changes the Landscape928 cited
  • 2002The Role of Emotions in Service Encounters810 cited
  • 2005Service portraits in service research: a critical review762 cited
  • 1998New service development: a review of the literature and annotated bibliography736 cited
  • 1997Emotions in service satisfaction655 cited
  • 2002Building Great Customer Experiences568 cited
  • 1995

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The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
499 cited

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  • 2006Values‐based service brands: narratives from IKEA68 cited
  • 2015iSIM: An integrated design method for commercializing service innovation39 cited
  • 2019An integrated stochastic fuzzy MCDM approach to the balanced scorecard-based service evaluation39 cited
  • 2010Rethinking service innovation: four pathways to evolution36 cited
  • 2016Productization of knowledge-intensive services29 cited
  • 2013Business service networks and their process of emergence: The case of the Health Cluster Portugal28 cited
  • 2012A Discourse on the Construction of a Service Innovation Model: Focus on the Cultural and Creative Industry Park18 cited
  • 2012E-Business - Applications and Global Acceptance9 cited