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Commodities im Dienstleistungsbereich
16 references·1 citing·40 second hop
Commodities im Dienstleistungsbereich (2014)Commodities im DienstleistungsbereichKonsumentenverhalten (2022)KonsumentenverhaltenDienstleistungsmarketing (2015)DienstleistungsmarketingIndustriegütermarketing (2014)IndustriegütermarketingOnly If It Is Convenient (2012)Only If It Is ConvenientCracking the Code of Mass Customization (2009)Cracking the Code of Mass Cus…Self‐service technology adoption: comparing three technologies (2005)Self‐service technology adopt…Service Businesses and Productivity* (2004)Service Businesses and Produc…Service Engineering — Entwicklung und Gestaltung innovativer Dienstleistungen (2003)Service Engineering — Entwick…An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Attitudinal Model of Techn…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Information Rules: A Strategic Guide to the Network Economy (2000)Information Rules: A Strategi…Information Rules: A Strategic Guide to the Network Economy (1999)Information Rules: A Strategi…Kundenbindungsmanagement – Eine Einführung in die theoretischen und praktischen Problemstellungen (1998)Kundenbindungsmanagement – Ei…Do you want to keep your customers forever? (1995)Do you want to keep your cust…Grundprobleme und Entwicklungstendenzen des Dienstleistungs-Marketing (1989)Grundprobleme und Entwicklung…Psychological processes and advertising effects : theory, research, and applications (1985)Psychological processes and a…Cloud computing ecosystem model: evaluation and role clusters (2020)Cloud computing ecosystem mod…Economics of Product Development by Users: The Impact of “Sticky” Local Information (1998)Mass customization: The new frontier in business competition (1999)Dynamic capabilities: what are they? (2000)Linking strategic flexibility and operational efficiency: The mediating role of ambidextrous operational capabilities (2014)Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance (2015)Smart Product Design and Production Control for Effective Mass Customization in the Industry 4.0 Concept (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Assessing determinants influencing continued use of live streaming services: An extended perceived value theory of streaming addiction (2020)Digital servitization value co-creation framework for AI services: a research agenda for digital transformation in financial service ecosystems (2021)Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation (2021)Mobile-banking adoption by Iranian bank clients (2012)Predicting the intention to use consumer-generated media for travel planning (2012)Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk (2017)Diffusion of Innovations 1 (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons (2005)The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift. (2007)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Satisfaction: a behavioral perspective on the consumer (2010)An Approach to Life Cycle Oriented Technical Service Design (2004)The challenge of conceptual modeling for product–service systems: status-quo and perspectives for reference models and modeling languages (2009)Service Systems Engineering (2014)Value creation in E‐business (2001)Business Models, Business Strategy and Innovation (2009)From Strategy to Business Models and onto Tactics (2010)A Knowledge Accessing Theory of Strategic Alliances (2003)The Knowledge Economy (2004)Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbindung (1999)Operationalisierung latenter Variablen in Strukturgleichungsmodellen: Eine Standortbestimmung (2006)Image Effects of Newspapers (2008)Implementing a Customer Relationship Strategy: The Asymmetric Impact of Poor versus Excellent Execution (2000)Relationship marketing in consumer markets – Rhetoric or reality? (2000)Creating customer loyalty through service customization (2012)
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References

  • 2000Information Rules: A Strategic Guide to the Network Economy4,394 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 1999Information Rules: A Strategic Guide to the Network Economy2,560 cited
  • 2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors1,895 cited
  • 2005Self‐service technology adoption: comparing three technologies750 cited
  • 1995Do you want to keep your customers forever?463 cited
  • 2009Cracking the Code of Mass Customization403 cited
  • 2012Only If It Is Convenient305 cited
  • 2022Konsumentenverhalten276 cited
  • 2003Service Engineering — Entwicklung und Gestaltung innovativer Dienstleistungen269 cited
  • 2015Dienstleistungsmarketing266 cited
  • 1998Kundenbindungsmanagement – Eine Einführung in die theoretischen und praktischen Problemstellungen250 cited
  • 2014Industriegütermarketing246 cited
  • 2004Service Businesses and Productivity*230 cited
  • 1985Psychological processes and advertising effects : theory, research, and applications201 cited

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1989
Grundprobleme und Entwicklungstendenzen des Dienstleistungs-Marketing
179 cited

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  • 2020Cloud computing ecosystem model: evaluation and role clusters25 cited