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The Consumer Rules?

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References

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Cited by

2004Work Intensification and Emotional Labour among UK University Lecturers: An Exploratory Study293 cited
2004When Production and Consumption Meet: Cultural Contradictions and the Enchanting Myth of Customer Sovereignty169 cited
1998Customer Care in a Consumer Society: Smiling and Sometimes Meaning it?146 cited
2003Contact management and customer loyalty112 cited
2000Geographies of Industrial Convergence: The Case of Retail Banking101 cited
2006Heaven knows I'm miserable now94 cited
2011Motives for service sabotage: an empirical study of front-line workers93 cited
2000The responses of front‐line employees to market‐oriented culture change93 cited
2007Customer involvement and interaction in retail banking: an examination of risk and confidence in the purchase of financial products91 cited
1997Understanding competitive advantage in retail financial services90 cited
2004Making a Market: The UK Retail Financial Services Industry and the Rise of the Complex Sub-Prime Credit Market80 cited
1999Retention sans frontieres: issues for financial service retailers80 cited
2003Banker-Customer Interactions in Financial Services65 cited
2010Influence of Environmental Factors and Prior Changes on the Organizational Adoption of Changes in Products and in Technological and Administrative Processes58 cited
2004Customer retention in retail financial services: an employee perspective56 cited
2003Banker-Customer Interactions in Financial Services55 cited