References

• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988Servitization of business: Adding value by adding services2,640 cited
• 2001Arcs of integration: an international study of supply chain strategies2,540 cited
• 2003Managing the transition from products to services2,328 cited
• 1996The value concept and relationship marketing2,180 cited
• 2007State-of-the-art in product-service systems1,978 cited
• 1998Building operations management theory through case and field research1,658 cited
• 2008Exploring the financial consequences of the servitization of manufacturing1,371 cited
• 1999Go Downstream: The New Profit Imperative in Manufacturing1,068 cited
• 2002Aligning Supply Chain Strategies with Product Uncertainties1,024 cited
• 1997Customer contributions and roles in service delivery968 cited
• 2003Aligning supply chain strategies with product uncertainties922 cited
• 2006Foundations and Implications of a Proposed Unified Services Theory731 cited
• 2006Life cycle oriented design of technical Product-Service Systems637 cited
• 2005A manufacturer becoming service provider – challenges and a paradox571 cited