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Enhancing the Industrial Service Offering : New Requirements on Content and Processes
16 references·0 citing·44 second hop
Enhancing the Industrial Service Offering : New Requirements on Content and Processes (2006)Enhancing the Industrial Service Offering…Managing the transition from products to services (2003)Managing the transition from …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Systematic combining: an abductive approach to case research (2002)Systematic combining: an abdu…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Dynamic capabilities and strategic management (1997)Dynamic capabilities and stra…The Use of Knowledge in Society (1996)The Use of Knowledge in Socie…Dyadic Business Relationships within a Business Network Context (1994)Dyadic Business Relationships…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…The Competitive Advantage of Nations (1991)The Competitive Advantage of …The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Organizational Culture: Can It Be a Source of Sustained Competitive Advantage? (1986)Organizational Culture: Can I…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Case Study Research: Design and Methods (1984)Case Study Research: Design a…THE GLOBALIZATION OF MARKETS (1983)THE GLOBALIZATION OF MARKETSThe Strength of Weak Ties (1973)The Strength of Weak TiesOrganizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)The Psychology of Interpersonal Relations. (1958)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Social Capital: Prospects for a New Concept (2002)The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites (2007)The Interpersonal Theory of Psychiatry (2013)Diffusion of Innovations 1 (2019)The Nature of the Firm (1937)A resource‐based view of the firm (1984)Dynamic capabilities: what are they? (2000)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)The Theory of Economic Development (2003)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Comparative Economic Organization: The Analysis of Discrete Structural Alternatives (1991)A Dynamic Theory of Organizational Knowledge Creation (1994)The New Institutional Economics: Taking Stock, Looking Ahead (2000)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Consumer perceived value: The development of a multiple item scale (2001)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1973The Strength of Weak Ties40,446 cited
  • 1997Dynamic capabilities and strategic management34,723 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1991The Competitive Advantage of Nations17,449 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1996The Use of Knowledge in Society6,434 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 2002Systematic combining: an abductive approach to case research4,931 cited
  • 1986Organizational Culture: Can It Be a Source of Sustained Competitive Advantage?3,864 cited
  • 1983THE GLOBALIZATION OF MARKETS3,411 cited
  • 1994Dyadic Business Relationships within a Business Network Context2,371 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 2003

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Managing the transition from products to services
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