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RESERV: An Instrument for Measuring Real Estate Brokerage Service Quality
10 references·12 citing·33 second hop
RESERV: An Instrument for Measuring Real Estate Brokerage Service Quality (1995)RESERV: An Instrument for Measuring Real …Consumer Expectations and the Measurement of Perceived Service Quality (1993)Consumer Expectations and the…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…A Gap Analysis of Professional Service Quality (1989)A Gap Analysis of Professiona…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Service Quality Determinants and Effectiveness in the Real Estate Brokerage Industry (1988)Service Quality Determinants …How can service businesses survive and prosper? (1986)How can service businesses su…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Determinants of satisfaction amongst tenants of UK offices (2016)Determinants of satisfaction …Construction service quality and satisfaction for a targeted housing customer (2016)Construction service quality …Monitoring Customer Perceived Service Quality and Satisfaction during the Construction Process (2015)Monitoring Customer Perceived…Assessment of Property Management Service Quality of Purpose Built Office Buildings (2009)Assessment of Property Manage…Contract Documentation and the Incidence of Rework in Projects (2005)Contract Documentation and th…Scale modification: alternative approaches and their consequences (2004)Scale modification: alternati…What Do We Know About Real Estate Brokerage? (2000)What Do We Know About Real Es…Some empirical observations of service quality in construction (2000)Some empirical observations o…Measuring UK construction professional service quality: the what, how, when and who (2000)Measuring UK construction pro…Assessment of Real Estate Brokerage Service Quality with a Practicing Professional's Instrument (2000)Assessment of Real Estate Bro…Are competitive fee tendering and construction professional service quality mutually exclusive? (2000)Are competitive fee tendering…Managing Service Quality with Internal Marketing Schematics (1999)Managing Service Quality with…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Breaking Free from Product Marketing (1977)Problems and Strategies in Services Marketing (1985)Assessing Service Quality as an Effective Management Tool: The Case of the Airline Industry (1994)FM‐SERVQUAL: a new approach of service quality measurement framework in local authorities (2008)Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)SERVQUAL revisited: a critical review of service quality (1996)Performance-only measurement of service quality: a replication and extension (2002)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Models of Consumer Satisfaction Formation: An Extension (1988)Service quality in education: a student perspective (1997)Measuring service quality: current thinking and future requirements (1999)Customers’ expectations factors in restaurants (2002)Advertising as Information (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Social media and human need satisfaction: Implications for social media marketing (2015)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)A study on the effects of social media marketing activities on brand equity and customer response in the airline industry (2017)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1989A Gap Analysis of Professional Service Quality1,123 cited
  • 1986How can service businesses survive and prosper?740 cited
  • 1993Consumer Expectations and the Measurement of Perceived Service Quality268 cited
  • 1988Service Quality Determinants and Effectiveness in the Real Estate Brokerage Industry99 cited

Cited by

  • 2000What Do We Know About Real Estate Brokerage?94 cited
  • 2004Scale modification: alternative approaches and their consequences81 cited
  • 2005Contract Documentation and the Incidence of Rework in Projects72 cited
  • 2000Measuring UK construction professional service quality: the what, how, when and who64 cited
  • 2000

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Are competitive fee tendering and construction professional service quality mutually exclusive?
54 cited
  • 2000Some empirical observations of service quality in construction54 cited
  • 1999Managing Service Quality with Internal Marketing Schematics48 cited
  • 2009Assessment of Property Management Service Quality of Purpose Built Office Buildings42 cited
  • 2016Construction service quality and satisfaction for a targeted housing customer34 cited
  • 2000Assessment of Real Estate Brokerage Service Quality with a Practicing Professional's Instrument33 cited
  • 2015Monitoring Customer Perceived Service Quality and Satisfaction during the Construction Process32 cited
  • 2016Determinants of satisfaction amongst tenants of UK offices32 cited