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Identifying and ranking critical success factors of customer experience in banks
16 references·7 citing·33 second hop
Identifying and ranking critical success factors of customer experience in banks (2012)Identifying and ranking critical success …Welcome to the experience economy (2019)Welcome to the experience eco…Understanding Customer Experience (2015)Understanding Customer Experi…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…Understanding customer experience. (2007)Understanding customer experi…How to Sustain the Customer Experience: (2007)How to Sustain the Customer E…Selection of logistics service provider: An analytic network process (ANP) approach (2005)Selection of logistics servic…Managing the Total Customer Experience (2002)Managing the Total Customer E…On the conceptual link between mass customisation and experiential consumption: an explosion of subjectivity (2001)On the conceptual link betwee…The impact of other customers on service experiences: A critical incident examination of “getting along” (1997)The impact of other customers…The effect of the servicescape on customers’ behavioral intentions in leisure service settings (1996)The effect of the servicescap…How to Make a Decision: The Analytic Hierarchy Process (1994)How to Make a Decision: The A…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …The Analytic Hierarchy Process (1985)The Analytic Hierarchy ProcessOptimization by the Analytic Hierarchy Process (1979)Optimization by the Analytic …FINANCIAL RATIOS, DISCRIMINANT ANALYSIS AND THE PREDICTION OF CORPORATE BANKRUPTCY (1968)FINANCIAL RATIOS, DISCRIMINAN…Urban Livability in a Rapidly Urbanizing Mid-Size City: Lessons for Planning in the Global South (2025)Urban Livability in a Rapidly…A study on driving factors for enhancing financial performance and customer-centricity through digital banking (2024)A study on driving factors fo…A Decision-Support System to Analyse Customer Satisfaction Applied to a Tourism Transport Service (2022)A Decision-Support System to …The Effect of Servicescape on Customer Engagement: The Mediating Role of Customer Experience (2021)The Effect of Servicescape on…Prioritization of influential factors for the pedestrian facility improvement in Indian cities (2021)Prioritization of influential…Predicting customer experience and discretionary behaviors of bank customers in India (2018)Predicting customer experienc…Identifying and prioritizing the factors of service experience in banks: A Best-Worst method (2018)Identifying and prioritizing …The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Tacit Dimension (1997)Co-creation experiences: The next practice in value creation (2004)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Customer experience management: toward implementing an evolving marketing concept (2015)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A scaling method for priorities in hierarchical structures (1977)The analytic hierarchy process—what it is and how it is used (1987)Applications of the extent analysis method on fuzzy AHP (1996)Analytic hierarchy process: An overview of applications (2004)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The outranking approach and the foundations of electre methods (1991)Tentative guidelines to help choosing an appropriate MCDA method (1998)STATE OF ART SURVEYS OF OVERVIEWS ON MCDM/MADM METHODS (2014)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)The Analytic Hierarchy Process—An Exposition (2001)Decision making — the Analytic Hierarchy and Network Processes (AHP/ANP) (2004)Destination Competitiveness: An Analysis of Determinant Attributes (2010)Financial Ratios and the Probabilistic Prediction of Bankruptcy (1980)Managerial incentives and risk-taking☆ (2005)How does financial reporting quality relate to investment efficiency? (2009)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)
this work references cited by second hop

References

  • 1985The Analytic Hierarchy Process15,357 cited
  • 1968FINANCIAL RATIOS, DISCRIMINANT ANALYSIS AND THE PREDICTION OF CORPORATE BANKRUPTCY14,869 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1979Optimization by the Analytic Hierarchy Process4,520 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2019Welcome to the experience economy2,562 cited
  • 1994How to Make a Decision: The Analytic Hierarchy Process2,189 cited
  • 2007How to Sustain the Customer Experience:1,784 cited
  • 2007Understanding customer experience.1,295 cited
  • 2002Managing the Total Customer Experience1,061 cited
  • 1996The effect of the servicescape on customers’ behavioral intentions in leisure service settings861 cited
  • 2015Understanding Customer Experience805 cited
  • 1997The impact of other customers on service experiences: A critical incident examination of “getting along”766 cited
  • 2005Selection of logistics service provider: An analytic network process (ANP) approach697 cited

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  • 2001On the conceptual link between mass customisation and experiential consumption: an explosion of subjectivity666 cited
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    • 2018Predicting customer experience and discretionary behaviors of bank customers in India50 cited
    • 2022A Decision-Support System to Analyse Customer Satisfaction Applied to a Tourism Transport Service36 cited
    • 2021The Effect of Servicescape on Customer Engagement: The Mediating Role of Customer Experience32 cited
    • 2018Identifying and prioritizing the factors of service experience in banks: A Best-Worst method27 cited
    • 2024A study on driving factors for enhancing financial performance and customer-centricity through digital banking26 cited
    • 2025Urban Livability in a Rapidly Urbanizing Mid-Size City: Lessons for Planning in the Global South16 cited
    • 2021Prioritization of influential factors for the pedestrian facility improvement in Indian cities10 cited