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Applying the TOC five‐step focusing process in the service sector
16 references·1 citing·42 second hop
Applying the TOC five‐step focusing process in the service sector (2007)Applying the TOC five‐step focusing proce…Operations management (2010)Operations managementThe impact of perceived justice on consumers' emotional responses to service complaint experiences (2005)The impact of perceived justi…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go (2005)A Customer Relationship Manag…Service Management (2004)Service ManagementLearning to evolve (2004)Learning to evolveEvolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The perceived service quality concept – a mistake? (2001)The perceived service quality…Marketing services: the case of a missing product (1998)Marketing services: the case …The effects of distributive, procedural, and interactional justice on postcomplaint behavior (1997)The effects of distributive, …A typology of retail failures and recoveries (1993)A typology of retail failures…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Theory of Constraints (1990)Theory of ConstraintsStrategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…Out of the Crisis (1982)Out of the CrisisIntroduction to Operations Research (1968)Introduction to Operations Re…Applying the theory of constraints to the logistics service of medical records of a hospital (2015)Applying the theory of constr…Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent (2002)Measuring Service Quality in E-Retailing (2006)Exchange and Power in Social Life (2017)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)Benchmarking Marketing Capabilities for Sustainable Competitive Advantage (2004)Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study (2005)Resolving the Capability–Rigidity Paradox in New Product Innovation (2005)Zero defections: quality comes to services. (1990)The balanced scorecard: Translating strategy into action (1997)Resource-based theory in marketing (2013)Customer experience management: toward implementing an evolving marketing concept (2015)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Steps to an Ecology of Mind (1973)The machine that changed the world (1992)Toyota production system: beyond large-scale production (1998)The genealogy of lean production (2006)Lean manufacturing: literature review and research issues (2014)Agile Business Model Innovation in Digital Entrepreneurship: Lean Startup Approaches (2018)E-S-QUAL (2004)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)An exploration towards a production theory and its application to construction (2000)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Lean and green – a systematic review of the state of the art literature (2015)
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  • 2015Applying the theory of constraints to the logistics service of medical records of a hospital42 cited