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Customer satisfaction and loyalty in the United Arab Emirates banking industry

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References

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1987Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry977 cited
1996Determinants of customer satisfaction in retail banking861 cited
2004Valuing Customers

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848 cited

2000The Relationships between Culture and Service Quality Perceptions798 cited

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2017A comprehensive hierarchical model of retail banking57 cited
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2017Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty46 cited
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2019Modeling the Role of Service Quality, Customer Satisfaction and Customer Loyalty in Building Service Brand Equity34 cited
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