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Are you being served?
16 references·14 citing·46 second hop
Are you being served? (2004)Are you being served?Genre Knowledge in Disciplinary Communication (2016)Genre Knowledge in Disciplina…Consumer behavior and culture: consequences for global marketing and advertising (2004)Consumer behavior and culture…Genre Systems: Structuring Interaction through Communicative Norms (2002)Genre Systems: Structuring In…E‐services: operating strategy—a case study and a method for analyzing operational benefits (2002)E‐services: operating strateg…A genre analysis of English and Spanish research paper abstracts in experimental social sciences (2002)A genre analysis of English a…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Principles of Internet Marketing (1999)Principles of Internet Market…Electronic Mail—A New Style of Communication or Just a New Medium?: An Investigation into the Text Features of E-mail (1999)Electronic Mail—A New Style o…Understanding the Influence of National Culture on the Development of Trust (1998)Understanding the Influence o…Exploring Corporate Rhetoric: Metadiscourse in the CEO's Letter (1998)Exploring Corporate Rhetoric:…Computer-mediated communication: Linguistic, social, and cross-cultural perspectives (1998)Computer-mediated communicati…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …Computer-Mediated Communication (1996)Computer-Mediated Communicati…Analysing Genre: Language Use in Professional Settings (1995)Analysing Genre: Language Use…Genre Repertoire: The Structuring of Communicative Practices in Organizations (1994)Genre Repertoire: The Structu…Politeness : Some Universals in Language Usage (1987)Politeness : Some Universals …Person- versus content-oriented approaches in English and German email responses to customer complaints: a cross-cultural analysis of moves and first-person pronouns (2021)Person- versus content-orient…The World System and the Hollowing Out of State Capacity: How Structural Adjustment Programs Affect Bureaucratic Quality in Developing Countries (2019)The World System and the Holl…Register, Genre, and Style (2019)Register, Genre, and StyleLearning English Through Workplace Communication: Linguistic devices for interpersonal meaning in textbooks in Hong Kong (2019)Learning English Through Work…Composing responses to negative hotel reviews: A genre analysis (2019)Composing responses to negati…“New opportunities” and “Strong performance”: Evaluative adjectives in letters to shareholders and potential for pedagogically-downsized specialized corpora (2017)“New opportunities” and “Stro…Capturing emotions: experience sampling at live music events (2015)Capturing emotions: experienc…Historians and the Use of Primary Source Materials in the Digital Age (2013)Historians and the Use of Pri…English for Specific Purposes and English as a Lingua Franca (2012)English for Specific Purposes…The anatomy of the luxury fashion brand (2009)The anatomy of the luxury fas…Register, Genre, and Style (2009)Register, Genre, and StyleRelationships Among Experiential Marketing, Experiential Value, and Customer Satisfaction (2008)Relationships Among Experient…Clientelism, Credibility, and the Policy Choices of Young Democracies (2007)Clientelism, Credibility, and…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…Outline of a Theory of Practice. 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References

  • 1987Politeness : Some Universals in Language Usage11,919 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,837 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,900 cited
  • 1998Understanding the Influence of National Culture on the Development of Trust1,844 cited
  • 1995Analysing Genre: Language Use in Professional Settings1,370 cited
  • 1996Computer-Mediated Communication1,254 cited
  • 1994Genre Repertoire: The Structuring of Communicative Practices in Organizations1,144 cited
  • 2004Consumer behavior and culture: consequences for global marketing and advertising766 cited
  • 1998Exploring Corporate Rhetoric: Metadiscourse in the CEO's Letter523 cited
  • 2016Genre Knowledge in Disciplinary Communication497 cited
  • 1999Principles of Internet Marketing493 cited
  • 2002A genre analysis of English and Spanish research paper abstracts in experimental social sciences406 cited
  • 2002Genre Systems: Structuring Interaction through Communicative Norms360 cited
  • 2002E‐services: operating strategy—a case study and a method for analyzing operational benefits341 cited
  • 1998Computer-mediated communication: Linguistic, social, and cross-cultural perspectives

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266 cited
  • 1999Electronic Mail—A New Style of Communication or Just a New Medium?: An Investigation into the Text Features of E-mail243 cited
  • Cited by

    • 2009Register, Genre, and Style2,126 cited
    • 2006Competing through service: Insights from service-dominant logic1,713 cited
    • 2007Clientelism, Credibility, and the Policy Choices of Young Democracies890 cited
    • 2019Register, Genre, and Style677 cited
    • 2009The anatomy of the luxury fashion brand577 cited
    • 2008Relationships Among Experiential Marketing, Experiential Value, and Customer Satisfaction545 cited
    • 2019The World System and the Hollowing Out of State Capacity: How Structural Adjustment Programs Affect Bureaucratic Quality in Developing Countries119 cited
    • 2013Historians and the Use of Primary Source Materials in the Digital Age108 cited
    • 2015Capturing emotions: experience sampling at live music events43 cited
    • 2012English for Specific Purposes and English as a Lingua Franca31 cited
    • 2017“New opportunities” and “Strong performance”: Evaluative adjectives in letters to shareholders and potential for pedagogically-downsized specialized corpora23 cited
    • 2019Learning English Through Workplace Communication: Linguistic devices for interpersonal meaning in textbooks in Hong Kong20 cited
    • 2019Composing responses to negative hotel reviews: A genre analysis15 cited
    • 2021Person- versus content-oriented approaches in English and German email responses to customer complaints: a cross-cultural analysis of moves and first-person pronouns13 cited