References

• 1989Seven Principles for Good Practice in Undergraduate Education4,839 cited
• 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
• 1952Quality-Control Handbook.2,849 cited
• 2003What We're Learning About Student Engagement From NSSE: Benchmarks for Effective Educational Practices1,253 cited
• 1987Attribution in social interaction.1,247 cited
• 1962Formal Organizations1,111 cited
• 1997Grading leniency is a removable contaminant of student ratings.519 cited
• 1986Achieving Educational Excellence: A Critical Assessment of Priorities and Practices in Higher Education505 cited
• 2003What we're learning about student engagement from NSSE448 cited
• 1997Validity concerns and usefulness of student ratings of instruction.373 cited
• 2005Empowering participants or corroding learning? Towards a research agenda on the impact of student consumerism in higher education371 cited
• 2007Identifying Exemplary Teachers and Teaching: Evidence from Student Ratings1349 cited
• 1994Total Quality in Higher Education303 cited
• 1993On Q: Causing Quality in Higher Education274 cited
• 2002College Students' Evaluations of Teaching and Grade Inflation