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Customer involvement in new product development

16 references·16 citing·31 second hopsampled

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References

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Cited by

2010Customer relationship management and innovation capability: an empirical study394 cited
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2020Knowledge management, customer relationship management and innovation capabilities177 cited
2012Social networks and customer involvement in new service development (NSD)161 cited
2010eCRM 2.0 applications and trends: The use and perceptions of Greek tourism firms of social networks and intelligence141 cited
2020Building trust in multi-stakeholder collaborations for new product development in the digital transformation era129 cited
2009E-service quality and Web 2.0: expanding quality models to include customer participation and inter-customer support125 cited
2015Developing a forest-based wellbeing tourism product together with customers – An ethnographic approach123 cited
2019Customer involvement in big data analytics and its impact on B2B innovation113 cited
2010Customer-Integrated Business Models: A Theoretical Framework112 cited
2009Toward a Contextually Anchored Service Innovation Typology105 cited
2017Customer relationship management: Innovation and performance97 cited
2013Impediments to customer integration into the innovation process: A case study in the telecommunications industry97 cited
2012Adoption of Supply Chain Management in SMEs88 cited
2016Consumer Participation in Co-creation: An Enlightening Model of Causes and Effects Based on Ethical Values and Transcendent Motives84 cited