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The HEDQUAL scale: A new measurement scale of service quality for MBA programs in higher education
16 references·4 citing·35 second hop
The HEDQUAL scale: A new measurement scale of service quality for MBA programs in higher education (2014)The HEDQUAL scale: A new measurement scal…Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009) (2009)Insufficient discriminant val…The C-OAR-SE procedure for scale development in marketing (2002)The C-OAR-SE procedure for sc…A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires (1998)A Brief Tutorial on the Devel…A Review of Scale Development Practices in the Study of Organizations (1995)A Review of Scale Development…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Scale Development : Theory and Applications (1991)Scale Development : Theory an…Assessing Construct Validity in Organizational Research (1991)Assessing Construct Validity …LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…Measuring service quality at an online university: using PLS-SEM with archival data (2021)Measuring service quality at …Effect of service quality on graduates’ satisfaction (2019)Effect of service quality on …Are there study mode differences in perceptions of university education service quality? Evidence from Zambia (2019)Are there study mode differen…Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia (2017)Higher Education Quality and …The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Scale Development Research (2006)Making sense of Cronbach's alpha (2011)Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study (2004)Introduction (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)
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References

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2,483 cited
  • 2009Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009)914 cited
  • Cited by

    • 2017Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia59 cited
    • 2021Measuring service quality at an online university: using PLS-SEM with archival data32 cited
    • 2019Effect of service quality on graduates’ satisfaction31 cited
    • 2019Are there study mode differences in perceptions of university education service quality? Evidence from Zambia28 cited