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THE QUALITY FUNCTION DEPLOYMENT AND THE CUSTOMER SATISFACTION. THE CASE OF UNIVERSITIES
16 references·0 citing·36 second hop
THE QUALITY FUNCTION DEPLOYMENT AND THE CUSTOMER SATISFACTION. THE CASE OF UNIVERSITIES (2014)THE QUALITY FUNCTION DEPLOYMENT AND THE C…Pathways to impact and the strategic role of universities: new evidence on the breadth and depth of university knowledge exchange in the UK and the factors constraining its development (2012)Pathways to impact and the st…Conceptualizing total quality management in higher education (2004)Conceptualizing total quality…An investigation into excellent tertiary teaching: Emphasising reflective practice (2004)An investigation into excelle…Learning to Teach in Higher Education (2003)Learning to Teach in Higher E…Dissonance in Experience of Teaching and its Relation to the Quality of Student Learning (2003)Dissonance in Experience of T…Translating customers’ voices into operations requirements ‐ A QFD application in higher education (2001)Translating customers’ voices…An application of quality function deployment to improve the quality of teaching (1998)An application of quality fun…Classroom Assessment Techniques: A Handbook for College Teachers. (1995)Classroom Assessment Techniqu…Qualitative differences in approaches to teaching first year university science (1994)Qualitative differences in ap…The Voice of the Customer (1993)The Voice of the CustomerConceptions of teaching and their relationship to student learning (1993)Conceptions of teaching and t…Learning to Teach in Higher Education (1992)Learning to Teach in Higher E…Conceptions of teaching held by academic teachers (1992)Conceptions of teaching held …Total quality management in higher education (1991)Total quality management in h…Approaches to learning, evaluations of teaching, and preferences for contrasting academic environments (1990)Approaches to learning, evalu…Understanding Student Learning (1984)Understanding Student LearningForms of Intellectual and Ethical Development in the College Years; A Scheme (1970)Student Approaches to Learning and Studying (1987)From Theory to Practice: A Cognitive Systems Approach (1993)Conceptions of learning and knowledge in higher education: Relationships with study behaviour and influences of learning environments (2004)Development and Use of the Approaches to Teaching Inventory (2004)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Evaluating quality management in university departments (2006)Quality Management Practice in Higher Education - What Quality Are We Actually Enhancing? (2008)Establishment and application of performance measure indicators for universities (2009)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)A phenomenographic study of academics' conceptions of science learning and teaching (1994)Changing approaches to teaching: A relational perspective (1996)Teachers’ beliefs and intentions concerning teaching in higher education (2005)The Discovery of Grounded Theory (2017)The House of Quality (1988)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)Phenomenography ? Describing conceptions of the world around us (1981)Handbook of research on teaching (1986)Teaching with technology in higher education: understanding conceptual change and development in practice (2016)Enhancing teaching through constructive alignment (1996)Problem-Based Learning: What and How Do Students Learn? (2004)The ‘digital natives’ debate: A critical review of the evidence (2008)Conditions Under Which Assessment Supports Students’ Learning (2005)What Matters to Student Success: A Review of the Literature (2006)Variables associated with achievement in higher education: A systematic review of meta-analyses. (2017)Misconceptions about the learning approaches, motivation and study practices of Asian students (2000)The effects of online professional development on higher education teachers' beliefs and intentions towards learning facilitation and technology (2012)The Impact of Classroom Evaluation Practices on Students (1988)The revised two‐factor Study Process Questionnaire: R‐SPQ‐2F (2001)University Students' Perceptions of the Learning Environment and Academic Outcomes: Implications for theory and practice (2002)Facilitating Cognitive Presence in Online Learning: Interaction Is Not Enough (2005)
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References

  • 2003Learning to Teach in Higher Education5,110 cited
  • 1984Understanding Student Learning2,377 cited
  • 1992Learning to Teach in Higher Education2,181 cited
  • 1995Classroom Assessment Techniques: A Handbook for College Teachers.2,058 cited
  • 1993The Voice of the Customer1,969 cited
  • 1990Approaches to learning, evaluations of teaching, and preferences for contrasting academic environments646 cited
  • 1992Conceptions of teaching held by academic teachers513 cited
  • 1994Qualitative differences in approaches to teaching first year university science512 cited
  • 1993Conceptions of teaching and their relationship to student learning452 cited
  • 2004Conceptualizing total quality management in higher education263 cited
  • 2012Pathways to impact and the strategic role of universities: new evidence on the breadth and depth of university knowledge exchange in the UK and the factors constraining its development245 cited
  • 1998An application of quality function deployment to improve the quality of teaching238 cited
  • 2004An investigation into excellent tertiary teaching: Emphasising reflective practice219 cited
  • 2003Dissonance in Experience of Teaching and its Relation to the Quality of Student Learning219 cited
  • 1991

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Total quality management in higher education
183 cited
  • 2001Translating customers’ voices into operations requirements ‐ A QFD application in higher education177 cited
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