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Service Analytics: Leveraging Data Across Enterprise Boundaries for Competitive Advantage
16 references·0 citing·40 second hop
Service Analytics: Leveraging Data Across Enterprise Boundaries for Competitive Advantage (2012)Service Analytics: Leveraging Data Across…Exploring Services Science (2014)Exploring Services ScienceBig data: The next frontier for innovation, competition, and productivity (2011)Big data: The next frontier f…Handbook of Service Science (2010)Handbook of Service ScienceFrom goods to service(s): Divergences and convergences of logics (2008)From goods to service(s): Div…Exploring the financial consequences of the servitization of manufacturing (2008)Exploring the financial conse…Steps toward a science of service systems (2007)Steps toward a science of ser…Managing the co-creation of value (2007)Managing the co-creation of v…Competing on Analytics: The New Science of Winning (2007)Competing on Analytics: The N…Competing on analytics: the new science of winning (2007)Competing on analytics: the n…Service systems, service scientists, SSME, and innovation (2006)Service systems, service scie…Competing on analytics. (2006)Competing on analytics.Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Emerging trends in business analytics (2002)Emerging trends in business a…An overview of data warehousing and OLAP technology (1997)An overview of data warehousi…Leistungsbündel als Absatzobjekte Ein Ansatz zur Überwindung der Dichotomie von Sach- und Dienstleistungen (1994)Leistungsbündel als Absatzobj…Customer intimacy and other value disciplines (1993)Customer intimacy and other v…An Inquiry into the Nature and Causes of the Wealth of Nations (1776)Service-dominant logic: continuing the evolution (2007)Coproduction of healthcare service (2015)Progress and prospects for event tourism research (2015)Influencers on Instagram: Antecedents and consequences of opinion leadership (2018)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Institutions and axioms: an extension and update of service-dominant logic (2015)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Industrial Product-Service Systems—IPS 2 (2010)Service Innovation in the Digital Age: Key Contributions and Future Directions (2015)Service Research Priorities in a Rapidly Changing Context (2015)Data Cleaning: Problems and Current Approaches. (2000)Exploratory Data Mining and Data Cleaning (2003)Building a Data Warehouse (2008)An overview of business intelligence technology (2011)An Evolutionary Theory of Economic Change. (1983)Design Rules (2000)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Fundamentals of service science (2007)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Smart tourism: foundations and developments (2015)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Research Note: How Valuable are Organizational Capabilities? (1994)The Capabilities of Market-Driven Organizations (1994)Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry (2005)Beyond the hype: Big data concepts, methods, and analytics (2014)Big Data: A Survey (2014)Data-intensive applications, challenges, techniques and technologies: A survey on Big Data (2014)Big data analytics capabilities: a systematic literature review and research agenda (2017)Challenges and opportunities of digital information at the intersection of Big Data Analytics and supply chain management (2017)Empirical investigation of data analytics capability and organizational flexibility as complements to supply chain resilience (2019)Closing the Marketing Capabilities Gap (2011)Algorithm Aversion: People Erroneously Avoid Algorithms after Seeing Them Err (2014)Critical analysis of Big Data challenges and analytical methods (2016)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2011Big data: The next frontier for innovation, competition, and productivity5,202 cited
  • 2007Managing the co-creation of value3,467 cited
  • 1997An overview of data warehousing and OLAP technology2,424 cited
  • 2008Exploring the financial consequences of the servitization of manufacturing1,371 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2007Competing on Analytics: The New Science of Winning1,133 cited
  • 2008From goods to service(s): Divergences and convergences of logics1,025 cited
  • 2006Competing on analytics.994 cited
  • 1993Customer intimacy and other value disciplines978 cited
  • 2007Competing on analytics: the new science of winning941 cited
  • 2006Service systems, service scientists, SSME, and innovation539 cited
  • 2010Handbook of Service Science447 cited
  • 2002Emerging trends in business analytics321 cited
  • 1994Leistungsbündel als Absatzobjekte Ein Ansatz zur Überwindung der Dichotomie von Sach- und Dienstleistungen221 cited
  • 2014Exploring Services Science

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