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The Impact of Cultural Distance on Perceived Service Quality Gaps
16 references·6 citing·39 second hop
The Impact of Cultural Distance on Perceived Service Quality Gaps (2000)The Impact of Cultural Distance on Percei…Measuring tourist judgment on service quality (1999)Measuring tourist judgment on…The Role of Awareness and Familiarity with a Destination: The Central Florida Case (1995)The Role of Awareness and Fam…Does nationality affect tourist behavior? (1995)Does nationality affect touri…An Importance/Performance Analysis of Service Providers' Perception of Quality Service in the Hotel Industry (1995)An Importance/Performance Ana…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Researching Tourist Satisfaction: Issues, Concepts, Problems (1994)Researching Tourist Satisfact…Internationalizing LODGSERV as a Measurement Tool: (1994)Internationalizing LODGSERV a…A Customer Satisfaction Research Prospectus (1994)A Customer Satisfaction Resea…International Marketing: A Cultural Approach (1993)International Marketing: A Cu…Interkulturelle Zusammenarbeit (1993)Interkulturelle ZusammenarbeitMeasuring Service Quality in the Travel and Tourism Industry (1991)Measuring Service Quality in …A Critical review of consumer satisfaction (1989)A Critical review of consumer…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Multinational Marketing Management (1975)Multinational Marketing Manag…Relationships between Hofstede's cultural dimensions and tourist satisfaction: A cross-country cross-sample examination (2018)Relationships between Hofsted…Development of tourism education in german-speaking countries of Western Europe: process components and their characteristics (2018)Development of tourism educat…Residents' attitude towards domestic tourists explained by contact, emotional solidarity and social distance (2017)Residents' attitude towards d…The antecedents of consumer satisfaction and loyalty in fast food industry (2013)The antecedents of consumer s…Does Ethnic/Cultural Dissimilarity Affect Perceptions of Service Quality? (2011)Does Ethnic/Cultural Dissimil…New perspectives of satisfaction research in tourism destinations (2003)New perspectives of satisfact…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Geographische Zeitschrift (1895)Culture's Consequences: International Differences in Work-Related Values. (1983)Hosts and guests: the anthropology of tourism (1989)Comparative assessment of tourist satisfaction with destinations across two nationalities (2001)Tourism and Economic Growth in Latin American Countries: A Panel Data Approach (2004)Cultural Differences in Travel Risk Perception (2006)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The destination product and its impact on traveller perceptions (2000)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Customer-based brand equity for a destination (2007)Image Differences between Prospective, First-Time, and Repeat Visitors to the Lower Rio Grande Valley (1991)The Measurement of Destination Image: An Empirical Assessment (1993)Marketing management: analysis. planning. implementation and control (2000)Repeaters' behavior at two distinct destinations (2001)Destination Personality: An Application of Brand Personality to Tourism Destinations (2006)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Quality, satisfaction and behavioral intentions (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)Benefit Segmentation: A Review of Its Applications to Travel and Tourism Research (2000)Minds On The Move: New Links From Psychology To Tourism (2012)Trends and Directions in Tourism and Positive Psychology (2018)Service quality perspectives and satisfaction in private banking (2000)Relative attitudes and commitment in customer loyalty models (2001)Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers (2008)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1989A Critical review of consumer satisfaction1,522 cited
  • 1995The Role of Awareness and Familiarity with a Destination: The Central Florida Case879 cited
  • 1991Measuring Service Quality in the Travel and Tourism Industry561 cited
  • 1994A Customer Satisfaction Research Prospectus493 cited
  • 1995Does nationality affect tourist behavior?461 cited
  • 1994Researching Tourist Satisfaction: Issues, Concepts, Problems267 cited
  • 1993Interkulturelle Zusammenarbeit186 cited
  • 1993International Marketing: A Cultural Approach154 cited
  • 1999Measuring tourist judgment on service quality152 cited
  • 1975Multinational Marketing Management137 cited
  • 1995An Importance/Performance Analysis of Service Providers' Perception of Quality Service in the Hotel Industry

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101 cited
  • 1994Internationalizing LODGSERV as a Measurement Tool:60 cited
  • Cited by

    • 2018Relationships between Hofstede's cultural dimensions and tourist satisfaction: A cross-country cross-sample examination185 cited
    • 2017Residents' attitude towards domestic tourists explained by contact, emotional solidarity and social distance183 cited
    • 2003New perspectives of satisfaction research in tourism destinations133 cited
    • 2013The antecedents of consumer satisfaction and loyalty in fast food industry49 cited
    • 2011Does Ethnic/Cultural Dissimilarity Affect Perceptions of Service Quality?34 cited
    • 2018Development of tourism education in german-speaking countries of Western Europe: process components and their characteristics0 cited