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Integrative Service Innovation: An Industrial Use Case
16 references·0 citing·45 second hop
Integrative Service Innovation: An Industrial Use Case (2015)Integrative Service Innovation: An Indust…iSIM: An integrated design method for commercializing service innovation (2015)iSIM: An integrated design me…Toward Reimagining Strategy Research: Retrospection and Prospection on the 2011AMRDecade Award Article (2013)Toward Reimagining Strategy R…Revenue and Profit Implications of Industrial Service Strategies (2013)Revenue and Profit Implicatio…Managing in an age of modularity (2013)Managing in an age of modular…This is Service Design Thinking: Basics – Tools – Cases (2012)This is Service Design Thinki…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Multilevel Service Design: Fr…Strategies for designing and developing services for manufacturing firms (2010)Strategies for designing and …How to design and offer services successfully (2010)How to design and offer servi…Flexibility in industrial product-service systems and use-oriented business models (2010)Flexibility in industrial pro…Business Model Generation : A Handbook for Visionaries, Game Changers, and Challengers (2010)Business Model Generation : A…Service Architecture and Modularity* (2009)Service Architecture and Modu…Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Developing new product service systems (PSS): methodologies and operational tools (2006)Developing new product servic…Managing in an age of modularity. (1997)Managing in an age of modular…The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Designing services that deliver (1984)Evolving to a New Dominant Logic for Marketing (2003)The Experience Economy (2012)Theory of value co-creation: a systematic literature review (2014)Understanding Customer Experience Throughout the Customer Journey (2016)A Practical Guide for Policy Analysis: The Eightfold Path to More Effective Problem Solving (2019)How to Design a Service (1982)The Social Construction of Technological Systems: New Directions in the Sociology and History of Technology (1988)Of bicycles, bakelites, and bulbs: toward a theory of sociotechnical change (1996)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Circular Business Model Innovation: Inherent Uncertainties (2015)A Conceptual Framework for Circular Design (2016)The role of product architecture in the manufacturing firm (1995)Toward a General Modular Systems Theory and Its Application to Interfirm Product Modularity (2000)Managing the transition from products to services (2003)Collaborative Innovation with Customers: A Review of the Literature and Suggestions for Future Research* (2011)Service Systems Engineering (2014)Archetypes of Service Innovation (2018)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Constructing grounded theory : a practical guide through qualitative analysis (2006)Customer experience management: toward implementing an evolving marketing concept (2015)Customer experience: fundamental premises and implications for research (2020)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)The role of the business model in capturing value from innovation: evidence from Xerox Corporation's technology spin-off companies (2002)The business model ontology a proposition in a design science approach (2004)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)A literature and practice review to develop sustainable business model archetypes (2013)Business models and dynamic capabilities (2017)Improving service quality through customer journey analysis (2016)Bridging sustainable business model innovation and user-driven innovation: A process for sustainable value proposition design (2017)Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda (2020)Contemporary Strategy Analysis (1998)Global supply chain risk management strategies (2008)Service, value networks and learning (2009)THE INCIDENT COMMAND SYSTEM: HIGH-RELIABILITY ORGANIZING FOR COMPLEX AND VOLATILE TASK ENVIRONMENTS. (2001)Toward a Comparative Institutional Analysis (2002)
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References

  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2010Business Model Generation : A Handbook for Visionaries, Game Changers, and Challengers6,880 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 2013Managing in an age of modularity1,113 cited
  • 1997Managing in an age of modularity.1,098 cited
  • 2012This is Service Design Thinking: Basics – Tools – Cases798 cited
  • 2011Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting681 cited
  • 2006Developing new product service systems (PSS): methodologies and operational tools461 cited
  • 2009Service Architecture and Modularity*323 cited
  • 2013Revenue and Profit Implications of Industrial Service Strategies320 cited
  • 2010How to design and offer services successfully232 cited
  • 2013Toward Reimagining Strategy Research: Retrospection and Prospection on the 2011AMRDecade Award Article185 cited
  • 2010Strategies for designing and developing services for manufacturing firms158 cited
  • 2010Flexibility in industrial product-service systems and use-oriented business models

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83 cited
  • 2015iSIM: An integrated design method for commercializing service innovation39 cited
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