SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Moving Toward a Service Metaphor for Describing, Evaluating, and Designing Systems
10 references·0 citing·45 second hop
Moving Toward a Service Metaphor for Describing, Evaluating, and Designing Systems (2008)Moving Toward a Service Metaphor for Desc…The Service System Is the Basic Abstraction of Service Science (2008)The Service System Is the Bas…Service system fundamentals: Work system, value chain, and life cycle (2008)Service system fundamentals: …Steps toward a science of service systems (2007)Steps toward a science of ser…Service Responsibility Tables: A New Tool for Analyzing and Designing Systems (2007)Service Responsibility Tables…The Work System Method: Connecting People, Processes, and IT for Business Results (2006)The Work System Method: Conne…Foundations and Implications of a Proposed Unified Services Theory (2006)Foundations and Implications …A research manifesto for services science (2006)A research manifesto for serv…The Four Service Marketing Myths (2004)The Four Service Marketing My…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…18 Reasons Why IT-Reliant Work Systems Should Replace "The IT Artifact" as the Core Subject Matter of the IS Field (2003)18 Reasons Why IT-Reliant Wor…Service Management (2004)Seeking Synergies Between Four Views of Service in the IS Field (2008)Information Systems Success: The Quest for the Dependent Variable (1992)Putting the enterprise into the enterprise system. (1998)The IS Core IX: The 3 Faces of IS Identity: Connection, Immersion, and Fusion (2003)Architecture of Sysperanto: A Model-Based Ontology of the IS Field (2005)A Meta-Theory for Understanding Information Systems Within Sociotechnical Systems (2009)The New Industrial Engineering: Information Technology and Business Process Redesign (2011)Increasing Returns and Long-Run Growth (1986)The Knowledge-Creating Company (1995)The service system is the basic abstraction of service science (2009)Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)An Evolutionary Theory of Economic Change. (1983)Design Rules (2000)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Fundamentals of service science (2007)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Smart tourism: foundations and developments (2015)A Contribution to the Theory of Economic Growth (1956)The Economic Institutions of Capitalism (1987)Service Science, Management, Engineering, and Design (SSMED) (2009)Contracting for Collaborative Services (2010)Beyond virtuality: from engagement platforms to engagement ecosystems (2014)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Mass customization: The new frontier in business competition (1999)Marketing management: analysis. planning. implementation and control (2000)Whither Services Marketing? (2004)Contextualization and value-in-context: How context frames exchange (2011)Service-dominant logic 2025 (2016)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Welcome to the experience economy. (1998)The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008)Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance (2012)Servitization: A contemporary thematic review of four major research streams (2019)Resource planning for business services (2006)Investigating business-IT alignment through multi-disciplinary goal concepts (2009)Exploring the relationship between leadership communication style, personality trait and organizational productivity (2016)Defining information systems as work systems: implications for the IS field (2008)Work System Theory: Overview of Core Concepts, Extensions, and Challenges for the Future (2013)Service Systems Engineering (2014)
this work references cited by second hop

References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2004The Four Service Marketing Myths1,339 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2006A research manifesto for services science1,053 cited
  • 2006Foundations and Implications of a Proposed Unified Services Theory731 cited
  • 2008The Service System Is the Basic Abstraction of Service Science431 cited
  • 2008Service system fundamentals: Work system, value chain, and life cycle326 cited
  • 2006The Work System Method: Connecting People, Processes, and IT for Business Results284 cited
  • 200318 Reasons Why IT-Reliant Work Systems Should Replace "The IT Artifact" as the Core Subject Matter of the IS Field230 cited
  • 2007Service Responsibility Tables: A New Tool for Analyzing and Designing Systems22 cited

Cited by

No citing works inside the corpus for this window.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work