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The Reference Interview As a Creative Art
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The Reference Interview As a Creative Art (1987)The Reference Interview As a Creative ArtMaximizing the Evening/Night Reference Transaction (2014)Maximizing the Evening/Night …Teaching Interview Skills to Undergraduate Engineers: An Emerging Area of Library Instruction. (2009)Teaching Interview Skills to …Peer Reflection (1999)Peer ReflectionDiscourse and Organizational Dynamics: Website Communication and Institutional Change (1999)Discourse and Organizational …Secondary Data from the Public Library (1998)Secondary Data from the Publi…Reference Communication: Commonalities in the Worlds of Medicine and Librarianship (1996)Reference Communication: Comm…The hermeneutics of the reference question (1993)The hermeneutics of the refer…Closing the Reference Interview: Implications for Policy and Practice. (1992)Closing the Reference Intervi…Evaluating the Reference Interview: A Theoretical Discussion of the Desirability and Achievability of Evaluation. (1991)Evaluating the Reference Inte…Design and Analysis: A Researcher's Handbook (1975)Marketing management: analysis. planning. implementation and control (2000)The Core Competence of the Corporation (2006)Improving Reference Performance: Results of a Statewide Survey. (1985)Neutral Questioning: A New Approach to the Reference Interview. (1986)Reference Success: Does the 55 Percent Rule Tell the Whole Story?. (1989)Principlism and the Ethics of Librarianship (2013)Striving for Success in the Reference Interview: A Case Study (2016)Teaching the reference interview through practice-based assignments (2016)The Dimensions of the Reference Interview. (1981)Across the Desk: (1990)Practical reference work (1993)Voices from the other side: User reports of New Zealand library reference encounters. (2007)Is traditional reference service obsolete? (1995)Understanding Reference Transactions: Transforming an Art into a Science (2002)Reference Transactions Analysis: The Cost-Effectiveness of Staffing a Traditional Academic Reference Desk (2008)Introduction to functional grammar . By M. A. K. Halliday London & Baltimore: Edward Arnold, 1985. Pp. xxxv, 387. (1989)Language and Symbolic Power. (1992)A “Close Reading” Protocol to Identify Perception-Fashioning Rhetoric in Web Site Financial Reporting: The Case of Microsoft® (2001)Claim-Evidence Structures in Environmental Science Writing: Modifying Toulmin's Model to Account for Multimodal Arguments (2012)An Introduction to Functional Grammar (2014)How to plan and implement a peer coaching program (1991)The Evolution of Peer Coaching (1996)Building reference strengths through peer training (2002)Cooperation in a Multi-Faceted Reference Department: Blending Resources, Personnel, and Services of Reference, Instruction, Interlibrary Loan, and Government Documents (2004)Cross Institutional Peer Coaching (2017)Educational Leadership (2018)Theological hermeneutics: development and significance (1992)The reference narrative (2005)Creating desire: bringing the library client and the librarian together (2007)An Essay Concerning Human Understanding. (1925)The Social Psychology of Groups. (1960)Students' natural use of language for academic library concepts (2006)Transforming the rational perspective on skill development: The Dreyfus model in library reference work (2008)Question-Negotiation and Information Seeking in Libraries (2015)Librarians and the Art of Helping (1997)Knowledge-enabled Engineering Design: Toward an Integrated Model (2020)Community engagement in engineering education: A systematic literature review (2021)
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  • 1999Discourse and Organizational Dynamics: Website Communication and Institutional Change43 cited
  • 1992Closing the Reference Interview: Implications for Policy and Practice.17 cited
  • 1993The hermeneutics of the reference question7 cited
  • 2009Teaching Interview Skills to Undergraduate Engineers: An Emerging Area of Library Instruction.7 cited
  • 1999Peer Reflection7 cited
  • 1996Reference Communication: Commonalities in the Worlds of Medicine and Librarianship5 cited
  • 1991Evaluating the Reference Interview: A Theoretical Discussion of the Desirability and Achievability of Evaluation.4 cited
  • 1998Secondary Data from the Public Library1 cited
  • 2014Maximizing the Evening/Night Reference Transaction1 cited

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