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A health‐care model of emotional labour
16 references·6 citing·38 second hop
A health‐care model of emotional labour (2005)A health‐care model of emotional labourA Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…Emotional labour and stress within mental health nursing (2005)Emotional labour and stress w…Emotional intelligence in nursing work (2004)Emotional intelligence in nur…Development and validation of the Emotional Labour Scale (2003)Development and validation of…MANAGING EMOTIONS ON THE JOB AND AT HOME: UNDERSTANDING THE CONSEQUENCES OF MULTIPLE EMOTIONAL ROLES (1993)MANAGING EMOTIONS ON THE JOB …Emotional Labor in Service Roles: The Influence of Identity (1993)Emotional Labor in Service Ro…The Emotional Labour of Nursing (1992)The Emotional Labour of Nursi…Care = organisation + physical labour + emotional labour (1992)Care = organisation + physica…PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)PSYCHOLOGICAL CONDITIONS OF P…Emotional Labour: Skill and Work in the Social Regulation of Feelings (1989)Emotional Labour: Skill and W…Expression of Emotion as Part of the Work Role (1987)Expression of Emotion as Part…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…The measurement of experienced burnout (1981)The measurement of experience…Emotion Work, Feeling Rules, and Social Structure (1979)Emotion Work, Feeling Rules, …A Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…The Problem of Anxiety (1937)The Problem of AnxietyMental Health Nurses' Experiences of Caring for Suicidal Patients in Psychiatric Wards: An Emotional Endeavor (2016)Mental Health Nurses' Experie…The Roles of Power, Passing, and Surface Acting in the Workplace Relationships of Female Leaders With Disability (2015)The Roles of Power, Passing, …POLICY AND GENDER IN ADULT SOCIAL CARE WORK (2012)POLICY AND GENDER IN ADULT SO…Organizational emotional memory (2012)Organizational emotional memo…Emotions in uniform: How nurses regulate emotion at work via emotional boundaries (2011)Emotions in uniform: How nurs…Emotional labour underlying caring: an evolutionary concept analysis (2008)Emotional labour underlying c…The Presentation of Self in Everyday Life. (1956)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Exchange and Power in Social Life (2017)Childhood and Society (2026)Stress, appraisal, and coping (1985)Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)Stress: Appraisal and Coping (2013)The Dialectic of Sex: The Case for Feminist Revolution (1972)Toward a New Psychology of Women. (1977)The Consequences of Emotional Labor: Effects on Work Stress, Job Satisfaction, and Well-Being (1999)The Labour of Aesthetics and the Aesthetics of Organization (2003)Platform-Capital’s ‘App-etite’ for Control: A Labour Process Analysis of Food-Delivery Work in Australia (2019)Organizational Images and Member Identification (1994)Motivation and Personality (1997)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)Antecedents and consequences of employee engagement (2006)The Discovery of Grounded Theory (2017)Staff Burn‐Out (1974)Development of the Job Diagnostic Survey. (1975)Development and validation of work-family conflict and family-work conflict scales. (1996)Job Burnout (2001)The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)Handbook of Industrial and Organizational Psychology. (1977)The Social Psychology of Organizations. (1979)Emotion work and psychological well-being (2002)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)The case for motivated reasoning. (1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)A Social Interaction Model Of The Effects Of Emotion Regulation On Work Strain (2005)7 Emotion in Organizations (2007)On the costs and benefits of emotional labor: A meta-analysis of three decades of research. (2011)Doing Gender (1987)Rethinking authenticity in tourism experience (1999)Inequity In Social Exchange (1965)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)
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References

  • 1957A Theory of Cognitive Dissonance24,224 cited
  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 1981The measurement of experienced burnout14,480 cited
  • 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.10,957 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1979Emotion Work, Feeling Rules, and Social Structure5,952 cited
  • 1993Emotional Labor in Service Roles: The Influence of Identity3,271 cited
  • 1987Expression of Emotion as Part of the Work Role1,489 cited
  • 2003Development and validation of the Emotional Labour Scale1,253 cited
  • 1989Emotional Labour: Skill and Work in the Social Regulation of Feelings753 cited
  • 1992The Emotional Labour of Nursing567 cited
  • 1992Care = organisation + physical labour + emotional labour511 cited
  • 2004Emotional intelligence in nursing work504 cited
  • 1993MANAGING EMOTIONS ON THE JOB AND AT HOME: UNDERSTANDING THE CONSEQUENCES OF MULTIPLE EMOTIONAL ROLES473 cited
  • 1937The Problem of Anxiety472 cited
  • 2005Emotional labour and stress within mental health nursing

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Cited by

  • 2008Emotional labour underlying caring: an evolutionary concept analysis156 cited
  • 2011Emotions in uniform: How nurses regulate emotion at work via emotional boundaries142 cited
  • 2016Mental Health Nurses' Experiences of Caring for Suicidal Patients in Psychiatric Wards: An Emotional Endeavor115 cited
  • 2012Organizational emotional memory43 cited
  • 2015The Roles of Power, Passing, and Surface Acting in the Workplace Relationships of Female Leaders With Disability28 cited
  • 2012POLICY AND GENDER IN ADULT SOCIAL CARE WORK12 cited