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Business‐to‐business relationship quality

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1988On the Evaluation of Structural Equation Models26,139 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
1996The Behavioral Consequences of Service Quality11,994 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
2015A Beginner's Guide to Structural Equation Modeling6,602 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
1987Practical Issues in Structural Modeling5,797 cited
1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
1994Putting the Service-Profit Chain to Work3,732 cited

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1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited

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2008The impact of supply chain relationship quality on cooperative strategy125 cited
2010Relationship quality evaluation in retailers' relationships with consumers118 cited
2009Control mechanisms across a buyer–supplier relationship quality matrix113 cited
2009Relationship‐value‐based antecedents of customer satisfaction and loyalty in manufacturing113 cited
2009Public service quality and customer satisfaction: exploring the attributes of service quality in the public sector110 cited
2014Applying a relationship marketing perspective to B2B trade fairs: The role of socialization episodes104 cited
2016Relationship Quality in Business to Business Relationships—Reviewing the Current Literatures and Proposing a New Measurement Model104 cited
2010Comprehension of relationship quality in the retail environment104 cited
2010The outcome of company and account manager relationship quality on loyalty, relationship value and performance103 cited
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