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Factors affecting consumers' trust in online product reviews
16 references·14 citing·48 second hop
Factors affecting consumers' trust in online product reviews (2012)Factors affecting consumers' trust in onl…Communication and Persuasion: Central and Peripheral Routes to Attitude Change (2015)Communication and Persuasion:…What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1 (2010)What Makes a Helpful Online R…The Effect of Word of Mouth on Sales: Online Book Reviews (2006)The Effect of Word of Mouth o…The Uses of Argument (2003)The Uses of ArgumentThe Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)The Digitization of Word of M…Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior (2002)Evidence of the effect of tru…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology (2001)What Trust Means in E-Commerc…The effect of the performance appraisal system on trust for management: A field quasi-experiment. (1999)The effect of the performance…Social Ties and Word-of-Mouth Referral Behavior (1987)Social Ties and Word-of-Mouth…Communication and Persuasion (1986)Communication and PersuasionHeuristic versus systematic information processing and the use of source versus message cues in persuasion. (1980)Heuristic versus systematic i…SOME EXPLORATIONS IN INITIAL INTERACTION AND BEYOND: TOWARD A DEVELOPMENTAL THEORY OF INTERPERSONAL COMMUNICATION (1975)SOME EXPLORATIONS IN INITIAL …Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: H…The Strength of Weak Ties (1973)The Strength of Weak TiesA study of normative and informational social influences upon individual judgment. (1955)A study of normative and info…Mental Health Consumption: Tracing the Past and Preparing for the Future in a Digital Age (2025)Mental Health Consumption: Tr…Keen to advocate green: How green attributes drive product recommendations (2023)Keen to advocate green: How g…Perceived usefulness of online customer reviews: A review mining approach using machine learning & exploratory data analysis (2022)Perceived usefulness of onlin…Machine learning techniques and older adults processing of online information and misinformation: A covid 19 study (2021)Machine learning techniques a…The Enhancing Versus Backfiring Effects of Positive Emotion in Consumer Reviews (2020)The Enhancing Versus Backfiri…Factors Affecting the Adoption of an Electronic Word of Mouth Message: A Meta-Analysis (2019)Factors Affecting the Adoptio…Do service firm employee and customer relations matter for customer forgiveness in service recovery? (2019)Do service firm employee and …Willingness to Pay and Disposition Toward Paying for Apps (2018)Willingness to Pay and Dispos…Social media review rating versus traditional customer satisfaction (2017)Social media review rating ve…Exploring risks, advantages and interpersonal trust in buyer-salesperson relationships in direct selling in a non-western country (2017)Exploring risks, advantages a…Online Review Helpfulness: Role of Qualitative Factors (2016)Online Review Helpfulness: Ro…Bangkok's mass rapid transit system's commuter decision-making process in using integrated smartcards (2016)Bangkok's mass rapid transit …Assisting consumers in detecting fake reviews: The role of identity information disclosure and consensus (2016)Assisting consumers in detect…How credible are online product reviews? The effects of self-generated and system-generated cues on source credibility evaluation (2015)How credible are online produ…Time and modality (1957)The interdisciplinary study of coordination (1994)Thematic networks: an analytic tool for qualitative research (2001)The Nature of Theory in Information Systems1 (2006)The Elaboration Likelihood Model of Persuasion (1986)Mood and judgment: The affect infusion model (AIM). (1995)Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies (2012)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)Advances in Consumer Research (2025)The Psychology of Interpersonal Relations. 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  • 2002

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Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior
2,256 cited
  • 1999The effect of the performance appraisal system on trust for management: A field quasi-experiment.2,250 cited
  • Cited by

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    • 2017Social media review rating versus traditional customer satisfaction162 cited
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    • 2020The Enhancing Versus Backfiring Effects of Positive Emotion in Consumer Reviews139 cited
    • 2021Machine learning techniques and older adults processing of online information and misinformation: A covid 19 study136 cited
    • 2022Perceived usefulness of online customer reviews: A review mining approach using machine learning & exploratory data analysis133 cited
    • 2019Factors Affecting the Adoption of an Electronic Word of Mouth Message: A Meta-Analysis127 cited
    • 2019Do service firm employee and customer relations matter for customer forgiveness in service recovery?34 cited
    • 2017Exploring risks, advantages and interpersonal trust in buyer-salesperson relationships in direct selling in a non-western country32 cited
    • 2023Keen to advocate green: How green attributes drive product recommendations14 cited
    • 2018Willingness to Pay and Disposition Toward Paying for Apps8 cited
    • 2016Bangkok's mass rapid transit system's commuter decision-making process in using integrated smartcards5 cited
    • 2025Mental Health Consumption: Tracing the Past and Preparing for the Future in a Digital Age2 cited