Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The Effects of Information System User Expectations on Their Performance and Perceptions

11 references·16 citing·34 second hop

FromToDepth

this work references cited by second hop

References

1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
1957A Theory of Cognitive Dissonance24,224 cited
2017A Theory of Cognitive Dissonance18,122 cited
1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction2,543 cited
1988The Measurement of End-User Computing Satisfaction2,448 cited
1983The measurement of user information satisfaction1,829 cited
1973Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance1,066 cited
1979Disconfirmation of consumer expectations through product trial.551 cited
1995Corporate Information Systems Management: Issues Facing Senior Executives350 cited
1990Individual and network influences on the adoption and perceived outcomes of electronic messaging314 cited
1963Some hedonic consequences of the confirmation and disconfirmation of expectances.213 cited

Cited by

2009Determinants of satisfaction and continuance intention towards self‐service technologies288 cited
2008Success in IT projects: A matter of definition?277 cited
1998The impact of developer responsiveness on perceptions of usefulness and ease of use274 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2001

A confirmatory factor analysis of IS employee motivation and retention

266 cited

2013Incorporating trust-in-technology into Expectation Disconfirmation Theory243 cited

2007Expectation confirmation: An examination of three competing models238 cited

1996Information systems effectiveness: The construct space and patters of application237 cited

2011Expectation Confirmation in Technology Use212 cited

2016Understanding trust and perceived usefulness in the consumer acceptance of an e-service: a longitudinal investigation212 cited

2008Incentive mechanisms, fairness and participation in online group-buying auctions196 cited

2002Having expectations of information systems benefits that match received benefits: does it really matter?194 cited

2005The relationship between system usage and user satisfaction: a meta‐analysis194 cited

2012Examining the effect of user satisfaction on system usage and individual performance with business intelligence systems: An empirical study of Taiwan's electronics industry188 cited

2014Expectation Confirmation in Information Systems Research: A Test of Six Competing Models183 cited

2014The role of physical distribution services as determinants of product returns in Internet retailing181 cited

2004An AHP-based methodology to rank critical success factors of executive information systems181 cited