References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1982Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models12,786 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1987Developing Buyer-Seller Relationships9,139 cited
• 1986The Elaboration Likelihood Model of Persuasion8,811 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
• 2003A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study6,477 cited
• 2003A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research5,847 cited
• 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited
• 1980Heuristic versus systematic information processing and the use of source versus message cues in persuasion.5,511 cited
• 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
• 2004E-S-QUAL