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Designing for Resourcefulness in Service : Some Assumptions and Consequences
16 references·0 citing·35 second hop
Designing for Resourcefulness in Service : Some Assumptions and Consequences (2012)Designing for Resourcefulness in Service …Service Prototyping According to Service Design Practitioners (2010)Service Prototyping According…Service Design Research : Yesterday, today and tomorrow (2010)Service Design Research : Yes…Visualtiles: Communication tools for (service) design (2009)Visualtiles: Communication to…Participative, co-operative, emancipatory: From participatory design to service design (2009)Participative, co-operative, …Communicating through Visualizations: Service Designers on Visualizing User Research (2009)Communicating through Visuali…Building a framework for service design research (2009)Building a framework for serv…Bringing Service Design to Service Sciences, Management and Engineering (2008)Bringing Service Design to Se…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Prototyping and enacting services : Lessons learned from human-centered methods (2007)Prototyping and enacting serv…The Four Service Marketing Myths (2004)The Four Service Marketing My…Context and consciousness: activity theory and human-computer interaction (1996)Context and consciousness: ac…Situated Learning: Legitimate Peripheral Participation. (1994)Situated Learning: Legitimate…Culture, Communication, and Cognition: Vygotskian Perspectives. (1987)Culture, Communication, and C…Phenomenology of Perception (1982)Phenomenology of PerceptionOutline of a Theory of Practice. (1980)Outline of a Theory of Practi…Central Problems in Social Theory: Action, Structure and Contradiction in Social Analysis. (1980)Central Problems in Social Th…Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Mass customization: The new frontier in business competition (1999)Marketing management: analysis. planning. implementation and control (2000)Whither Services Marketing? (2004)Contextualization and value-in-context: How context frames exchange (2011)Service-dominant logic 2025 (2016)Delivering quality service: balancing customer perceptions and expectations (1990)Service management and marketing: managing the moments of truth in service competition (1990)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Toward a Theoretical Foundation for Experience Design in Tourism (2013)Improving service quality through customer journey analysis (2016)Bringing Service Design to manufacturing companies: Integrating PSS and Service Design approaches (2017)Cultural learning (1993)Professional Vision (1994)Learning by Expanding (2014)Activity theory as a framework for analyzing and redesigning work (2000)Expansive Learning at Work: Toward an activity theoretical reconceptualization (2001)Neurophysiological mechanisms underlying the understanding and imitation of action (2001)Empathy: Its ultimate and proximate bases (2002)Using the framework method for the analysis of qualitative data in multi-disciplinary health research (2013)A Theory of Structure: Duality, Agency, and Transformation (1992)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)Toward a Theory of Social Practices (2002)Situated Cognition and the Culture of Learning (1989)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)What Video Games Have to Teach Us about Learning and Literacy (2004)Culture in Action: Symbols and Strategies (1986)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Co-designing with young consumers – reflections, challenges and benefits (2017)Team diversity and its management in a co-design team (2018)
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References

  • 1994Situated Learning: Legitimate Peripheral Participation.39,454 cited
  • 1980Outline of a Theory of Practice.14,545 cited
  • 1982Phenomenology of Perception11,940 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1980Central Problems in Social Theory: Action, Structure and Contradiction in Social Analysis.4,926 cited
  • 1996Context and consciousness: activity theory and human-computer interaction2,501 cited
  • 1987Culture, Communication, and Cognition: Vygotskian Perspectives.2,162 cited
  • 2004The Four Service Marketing Myths1,339 cited
  • 2008Bringing Service Design to Service Sciences, Management and Engineering160 cited
  • 2009Participative, co-operative, emancipatory: From participatory design to service design88 cited
  • 2010Service Design Research : Yesterday, today and tomorrow74 cited
  • 2009Building a framework for service design research70 cited
  • 2010Service Prototyping According to Service Design Practitioners64 cited
  • 2009Visualtiles: Communication tools for (service) design49 cited
  • 2007Prototyping and enacting services : Lessons learned from human-centered methods40 cited

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2009
Communicating through Visualizations: Service Designers on Visualizing User Research
38 cited

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