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Wertkettenanalyse und Service Value – eine Diskussion im Lichte der Service-Dominant Logic
16 references·1 citing·42 second hop
Wertkettenanalyse und Service Value – eine Diskussion im Lichte der Service-Dominant Logic (2014)Wertkettenanalyse und Service Value – ein…Contextualization and value-in-context: How context frames exchange (2011)Contextualization and value-i…Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis (2010)Service Innovation Viewed Thr…It's all B2B…and beyond: Toward a systems perspective of the market (2010)It's all B2B…and beyond: Towa…Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Expanding understanding of se…Service-Dominant Logic as a Foundation for Service Science: Clarifications (2009)Service-Dominant Logic as a F…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Managing the co-creation of value (2007)Managing the co-creation of v…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Customer Orientation (2001)Customer OrientationAssessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Configuring value for competitive advantage: on chains, shops, and networks (1998)Configuring value for competi…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…How to Design a Service (1982)How to Design a ServiceDie Betriebswirtschaft (1953)Die BetriebswirtschaftDienstleistungen 4.0 (2020)Dienstleistungen 4.0An Inquiry into the Nature and Causes of the Wealth of Nations (1776)The Strength of Weak Ties (1973)Value co-creation in service logic: A critical analysis (2011)Service-dominant logic 2025 (2016)Effects of COVID-19 on business and research (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Customer Engagement (2011)Institutions and axioms: an extension and update of service-dominant logic (2015)From value chain to value constellation: designing interactive strategy. (1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Service-dominant logic: reactions, reflections and refinements (2006)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)A resource‐based view of the firm (1984)Value creation in E‐business (2001)Firm resources and sustained competitive advantage (2004)A Capability‐Based Framework for Open Innovation: Complementing Absorptive Capacity (2009)The digital entrepreneurial ecosystem (2017)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Multigroup Analysis in Partial Least Squares (PLS) Path Modeling: Alternative Methods and Empirical Results (2011)School Bullying: Development and Some Important Challenges (2013)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1953Die Betriebswirtschaft4,537 cited
  • 2007Managing the co-creation of value3,467 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 1998Configuring value for competitive advantage: on chains, shops, and networks1,632 cited
  • 2010It's all B2B…and beyond: Toward a systems perspective of the market1,454 cited
  • 2010Expanding understanding of service exchange and value co-creation: a social construction approach1,426 cited
  • 2011Contextualization and value-in-context: How context frames exchange1,162 cited
  • 1982How to Design a Service1,077 cited
  • 2010Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis678 cited
  • 2001

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Customer Orientation
668 cited
  • 2009Service-Dominant Logic as a Foundation for Service Science: Clarifications532 cited
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    • 2020Dienstleistungen 4.010 cited