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Effects of Airport Servicescape on Passengers’ Satisfaction: A Hierarchical Approach and Importance-Performance Analysis
16 references·0 citing·36 second hop
Effects of Airport Servicescape on Passengers’ Satisfaction: A Hierarchical Approach and Importance-Performance Analysis (2013)Effects of Airport Servicescape on Passen…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Experiential value: conceptua…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998)The Roles of Price, Performan…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…A step-by-step approach to using the SAS system for factor analysis and structural equation modeling (1995)A step-by-step approach to us…A Measure of Service Quality for Retail Stores: Scale Development and Validation (1995)A Measure of Service Quality …The Influence of Store Environment on Quality Inferences and Store Image (1994)The Influence of Store Enviro…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …The PIMS principles: Linking strategy to performance (1989)The PIMS principles: Linking …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Importance-Performance Analysis (1977)Importance-Performance Analys…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Customer value: The next source for competitive advantage (1997)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Handbook on Constructing Composite Indicators (2005)Handbook on Constructing Composite Indicators: Methodology and User Guide (2008)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)Why we buy what we buy: A theory of consumption values (1991)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,625 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction3,441 cited
  • 1995A step-by-step approach to using the SAS system for factor analysis and structural equation modeling3,359 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2,165 cited
  • 1995A Measure of Service Quality for Retail Stores: Scale Development and Validation2,021 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 1994The Influence of Store Environment on Quality Inferences and Store Image

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1,538 cited
  • 1989The PIMS principles: Linking strategy to performance1,302 cited
  • 1998The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges1,122 cited
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