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A Defection Analysis of Lapsed Season Ticket Holders: A Consumer and Organizational Study
13 references·9 citing·50 second hop
A Defection Analysis of Lapsed Season Ticket Holders: A Consumer and Organizational Study (2007)A Defection Analysis of Lapsed Season Tic…Purchase Loyalty is Polarised into Either Repertoire or Subscription Patterns (2002)Purchase Loyalty is Polarised…Customers of performing arts organisations: are subscribers different from nonsubscribers? 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this work references cited by second hop

References

  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 1995Understanding the Bond of Identification: An Investigation of Its Correlates among Art Museum Members1,258 cited
  • 2000Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations1,089 cited
  • 1995PRELIMINARY VALIDATION OF THE SPORT FAN MOTIVATION SCALE797 cited
  • 2000Transaction‐specific satisfaction and overall satisfaction: an empirical analysis620 cited
  • 1995Cognitive and Affective Determinants of Fan Satisfaction with Sporting Event Attendance497 cited
  • 1998When Customers Are Members: Customer Retention in Paid Membership Contexts285 cited
  • 2002Purchase Loyalty is Polarised into Either Repertoire or Subscription Patterns150 cited
  • 1998Measuring and Managing the Benefits of Customer Retention114 cited
  • 1992Designing a Customer Retention Plan107 cited
  • 2001Customers of performing arts organisations: are subscribers different from nonsubscribers?92 cited
  • 1998The Customer Exit Process - A Review And Research Agenda86 cited
  • 2000Developing a model of customer defection in the Australian banking industry69 cited

Cited by

  • 2019Built to last: relationship quality management for season ticket holders

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

41 cited
  • 2010Leveraging fans' global football allegiances to build domestic league support38 cited
  • 2017Modeling the consumer journey for membership services33 cited
  • 2011The downside of being irrelevant and aloof: Exploring why individuals do not attend sport32 cited
  • 2020Antecedents and consequences of perceived fan participation in the decision making of professional European football clubs31 cited
  • 2009A Conjoint Approach Investigating Factors in Initial Team Preference Formation25 cited
  • 2019Channel Preferences Among Sport Consumers: Profiling Media-Dominant Consumers23 cited
  • 2017Exploring the incidence and antecedents of buying an FMCG brand and UPC for the first time15 cited
  • 2016Brand community, loyalty and promise in myfootballclub.co.uk13 cited