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Incorporating the travellers’ experience value in assessing the quality of transit nodes: A Rotterdam case study
16 references·16 citing·43 second hopsampled
Incorporating the travellers’ experience value in assessing the quality of transit nodes: A Rotterdam case study (2018)Incorporating the travellers’ experience …Welcome to the experience economy (2019)Welcome to the experience eco…Best-worst multi-criteria decision-making method (2014)Best-worst multi-criteria dec…Authenticity: what consumers really want (2008)Authenticity: what consumers …Understanding attitudes towards public transport and private car: A qualitative study (2007)Understanding attitudes towar…‘Complacent Car Addicts’ or ‘Aspiring Environmentalists’? Identifying travel behaviour segments using attitude theory (2005)‘Complacent Car Addicts’ or ‘…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The rise of the creative class: and how it's transforming work, leisure, community and everyday life (2002)The rise of the creative clas…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Motivation and Personality (1997)Motivation and PersonalityThe Importance of Servicescapes in Leisure Service Settings (1994)The Importance of Servicescap…Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…Service Quality: Insights and Managerial Implications from the Frontier (1994)Service Quality: Insights and…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…An Applied Service Marketing Theory (1982)An Applied Service Marketing …Classifying station areas in greater Manchester using the node-place-design model: A comparative analysis with system centrality and green space coverage (2023)Classifying station areas in …A novel group BWM approach to evaluate the implementation criteria of blockchain technology in the automotive industry supply chain (2022)A novel group BWM approach to…Place quality in high-speed rail station areas: Concept definition (2021)Place quality in high-speed r…Multi‐choice best‐worst multi‐criteria decision‐making method and its applications (2021)Multi‐choice best‐worst multi…A Novel Approach for Group Decision Making Based on the Best–Worst Method (G-BWM): Application to Supply Chain Management (2021)A Novel Approach for Group De…Insights into factors affecting the combined bicycle-transit mode (2020)Insights into factors affecti…Analysis of risk factors in sustainable supply chain management in an emerging economy of leather industry (2020)Analysis of risk factors in s…Study on location decision framework of agroforestry biomass cogeneration project: A case of China (2019)Study on location decision fr…Prioritization of sustainable manufacturing barriers using Best Worst Method (2019)Prioritization of sustainable…Planning for nodes, places and people in Flanders and Brussels: Developing an empirical railway station assessment model for strategic decision-making (2019)Planning for nodes, places an…Importance of factors driving firms’ decisions on spatial distribution structures (2019)Importance of factors driving…How to Weigh Values in Value Sensitive Design: A Best Worst Method Approach for the Case of Smart Metering (2019)How to Weigh Values in Value …A geographical information system based multi-criteria decision-making approach for location analysis and evaluation of urban photovoltaic charging station: A case study in Beijing (2019)A geographical information sy…A fully fuzzy best–worst multi attribute decision making method with triangular fuzzy number: A case study of maintenance assessment in the hospitals (2019)A fully fuzzy best–worst mult…Sustainable product‐package design in a food supply chain: A multi‐criteria life cycle approach (2018)Sustainable product‐package d…A novel approach for combination of individual and group decisions based on fuzzy best-worst method (2017)A novel approach for combinat…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: Heuristics and Biases (1975)A scaling method for priorities in hierarchical structures (1977)Best-worst multi-criteria decision-making method: Some properties and a linear model (2015)Fuzzy best-worst multi-criteria decision-making method and its applications (2017)A New Model for Determining Weight Coefficients of Criteria in MCDM Models: Full Consistency Method (FUCOM) (2018)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Handbook of Positive Psychology (2001)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)Cities and the Creative Class (2005)Struggling with the Creative Class (2005)In the Social Factory? (2008)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Customer experience management: toward implementing an evolving marketing concept (2015)Customer satisfaction and loyalty in online and offline environments (2003)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1997Motivation and Personality15,128 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2002The rise of the creative class: and how it's transforming work, leisure, community and everyday life6,488 cited
  • 2014Best-worst multi-criteria decision-making method4,366 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 2019Welcome to the experience economy2,562 cited
  • 1994Service Quality: New Directions in Theory and Practice1,701 cited
  • 1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
  • 2007Understanding attitudes towards public transport and private car: A qualitative study1,200 cited
  • 2005‘Complacent Car Addicts’ or ‘Aspiring Environmentalists’? Identifying travel behaviour segments using attitude theory1,004 cited
  • 2008Authenticity: what consumers really want907 cited
  • 1982

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An Applied Service Marketing Theory
771 cited
  • 1994The Importance of Servicescapes in Leisure Service Settings628 cited
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    • 2020Analysis of risk factors in sustainable supply chain management in an emerging economy of leather industry152 cited
    • 2019A fully fuzzy best–worst multi attribute decision making method with triangular fuzzy number: A case study of maintenance assessment in the hospitals116 cited
    • 2018Sustainable product‐package design in a food supply chain: A multi‐criteria life cycle approach84 cited
    • 2021A Novel Approach for Group Decision Making Based on the Best–Worst Method (G-BWM): Application to Supply Chain Management83 cited
    • 2022A novel group BWM approach to evaluate the implementation criteria of blockchain technology in the automotive industry supply chain76 cited
    • 2020Insights into factors affecting the combined bicycle-transit mode52 cited
    • 2019How to Weigh Values in Value Sensitive Design: A Best Worst Method Approach for the Case of Smart Metering46 cited
    • 2021Multi‐choice best‐worst multi‐criteria decision‐making method and its applications42 cited
    • 2019Study on location decision framework of agroforestry biomass cogeneration project: A case of China39 cited
    • 2019Importance of factors driving firms’ decisions on spatial distribution structures35 cited
    • 2019Planning for nodes, places and people in Flanders and Brussels: Developing an empirical railway station assessment model for strategic decision-making31 cited
    • 2023Classifying station areas in greater Manchester using the node-place-design model: A comparative analysis with system centrality and green space coverage30 cited
    • 2021Place quality in high-speed rail station areas: Concept definition20 cited