References

• 2001The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France885 cited
• 2005The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market802 cited
• 2005Applying data mining to telecom churn management514 cited
• 2004Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting425 cited
• 2005Computer assisted customer churn management: State-of-the-art and future trends340 cited
• 2006Customer churn analysis: Churn determinants and mediation effects of partial defection in the Korean mobile telecommunications service industry325 cited
• 2006CRM at a pay-TV company: Using analytical models to reduce customer attrition by targeted marketing for subscription services241 cited
• 2000Building customer relationships: do discount cards work?189 cited
• 2008Two-level model of customer retention in the US mobile telecommunications service market174 cited
• 2007Agent-based modeling and simulation: Desktop ABMS152 cited
• 2004Agent-based modeling on technological innovation as an evolutionary process105 cited
• 2004Reconsidering Nonlinearity and Asymmetry in Customer Satisfaction and Loyalty Models: An Empirical Study in Three Retail Service Settings74 cited
• 2001What price on loyalty when a brand switch is just a click away?59 cited