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Making Sense of SERVQUAL's Dimensions to the Chinese Customers in Macau
16 references·10 citing·29 second hop
Making Sense of SERVQUAL's Dimensions to the Chinese Customers in Macau (2002)Making Sense of SERVQUAL's Dimensions to …The Relationships between Culture and Service Quality Perceptions (2000)The Relationships between Cul…Cultural Influences on Service Quality Expectations (1998)Cultural Influences on Servic…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Improving the measurement of service quality (1993)Improving the measurement of …Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…The Confucius connection: From cultural roots to economic growth (1988)The Confucius connection: Fro…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Competing on the Eight Dimensions of Quality (1987)Competing on the Eight Dimens…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Variations in Value Orientations. (1961)Variations in Value Orientati…Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance (2017)Effects of perceived cost, se…Satisfaction of first-time residential clients with architectural services (2014)Satisfaction of first-time re…Evaluation of retail service quality using analytic hierarchy process (2014)Evaluation of retail service …The Role of the Perceived Benefits on the Relationship between Service Quality and Customer Satisfaction: A Study on the Islamic Microfinance and SMEs in Yemen Using PLS Approach (2013)The Role of the Perceived Ben…Measuring university service quality by means of SERVQUAL method (2012)Measuring university service …Differentiation by improving quality of services at the last touch point (2012)Differentiation by improving …Measuring Life Insurance Service Quality: An Empirical Assessment of SERVQUAL Instrument (2011)Measuring Life Insurance Serv…Customers' Perception towards Service Quality of Life Insurance Corporation of India: A Factor Analytic Approach (2011)Customers' Perception towards…Assessing quality gap of university services (2011)Assessing quality gap of univ…An evaluation of SERVQUAL and patient loyalty in an emerging country context (2010)An evaluation of SERVQUAL and…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Specification Tests in Econometrics (1978)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Motivation, leadership, and organization: Do American theories apply abroad? (1980)The Cultural Relativity of Organizational Practices and Theories (1983)Hofstede's Culture Dimensions (1984)Travel Anxiety and Intentions to Travel Internationally: Implications of Travel Risk Perception (2005)Conceptualizing and measuring cultures and their consequences: a comparative review of GLOBE's and Hofstede's approaches (2006)Review : A Review of Culture in Information Systems Research: Toward a Theory of Information Technology Culture Conflict1 (2006)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2017)Culture in Action: Symbols and Strategies (1986)Individualism and collectivism: Cross-cultural perspectives on self-ingroup relationships. (1988)A Theory of Cultural Values and Some Implications for Work (1999)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993Cultures and Organizations: Software of the Mind.17,690 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1988The Confucius connection: From cultural roots to economic growth4,383 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1961Variations in Value Orientations.2,816 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1987Competing on the Eight Dimensions of Quality1,691 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1993Improving the measurement of service quality1,197 cited

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2000
The Relationships between Culture and Service Quality Perceptions
798 cited
  • 1998Cultural Influences on Service Quality Expectations772 cited
  • Cited by

    • 2010An evaluation of SERVQUAL and patient loyalty in an emerging country context66 cited
    • 2011Customers' Perception towards Service Quality of Life Insurance Corporation of India: A Factor Analytic Approach48 cited
    • 2017Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance44 cited
    • 2011Assessing quality gap of university services42 cited
    • 2012Measuring university service quality by means of SERVQUAL method41 cited
    • 2011Measuring Life Insurance Service Quality: An Empirical Assessment of SERVQUAL Instrument34 cited
    • 2013The Role of the Perceived Benefits on the Relationship between Service Quality and Customer Satisfaction: A Study on the Islamic Microfinance and SMEs in Yemen Using PLS Approach29 cited
    • 2014Evaluation of retail service quality using analytic hierarchy process27 cited
    • 2014Satisfaction of first-time residential clients with architectural services26 cited
    • 2012Differentiation by improving quality of services at the last touch point24 cited