SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Controlling and improving the provision of after-sales services
16 references·0 citing·35 second hop
Controlling and improving the provision of after-sales services (2011)Controlling and improving the provision o…The servitization of manufacturing (2009)The servitization of manufact…Steps toward a science of service systems (2007)Steps toward a science of ser…State-of-the-art in product-service systems (2007)State-of-the-art in product-s…Overcoming the Service Paradox in Manufacturing Companies (2005)Overcoming the Service Parado…Managing the transition from products to services (2003)Managing the transition from …Business Dynamics: Systems Thinking and Modeling for a Complex World (2000)Business Dynamics: Systems Th…The performance measurement revolution: why now and what next? (1999)The performance measurement r…Go Downstream: The New Profit Imperative in Manufacturing (1999)Go Downstream: The New Profit…The Balanced Scorecard (1998)The Balanced ScorecardPutting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…The performance measurement manifesto. (1991)The performance measurement m…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Relevance Lost: The Rise and Fall of Management Accounting (1987)Relevance Lost: The Rise and …Measurement of Business Performance in Strategy Research: A Comparison of Approaches (1986)Measurement of Business Perfo…Designing services that deliver (1984)Designing services that deliv…Servitization of business: Adding value by adding services (1988)Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Product services for a resource-efficient and circular economy – a review (2013)Fifteen Years of Research on Business Model Innovation (2016)Circular business models: A review (2020)On the Measurement of Organizational Slack (1981)Tobin's $q$ Ratio and Industrial Organization (1981)Strategic alignment: Leveraging information technology for transforming organizations (1999)Corporate Social and Financial Performance: A Meta-Analysis (2003)Entrepreneurial Orientation and Business Performance: An Assessment of past Research and Suggestions for the Future (2009)Basics of Qualitative Research (1992)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Pursuing green growth in technology firms through the connections between environmental innovation and sustainable business performance: Does service capability matter? (2018)Beyond Greening: Strategies for a Sustainable World. (1997)Clarifying the concept of product–service system (2002)A literature and practice review to develop sustainable business model archetypes (2013)The Relevance of Circular Economy Practices to the Sustainable Development Goals (2018)Understanding Relationship Marketing Outcomes (2002)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Brave new world: service robots in the frontline (2018)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Towards a dynamic theory of strategy (1991)Performance measurement system design (1995)The impact of supply chain integration on performance: A contingency and configuration approach (2009)Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research (2000)Shareholder value, stakeholder management, and social issues: what's the bottom line? (2001)Value Maximisation, Stakeholder Theory, and the Corporate Objective Function (2001)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)Artificial Intelligence and Management: The Automation-Augmentation Paradox (2020)Artificial Intelligence and Management: The Automation–Augmentation Paradox (2021)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)
this work references cited by second hop

References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 2000Business Dynamics: Systems Thinking and Modeling for a Complex World9,354 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,871 cited
  • 1994Putting the Service-Profit Chain to Work3,734 cited
  • 1986Measurement of Business Performance in Strategy Research: A Comparison of Approaches3,502 cited
  • 1987Relevance Lost: The Rise and Fall of Management Accounting3,169 cited
  • 2003Managing the transition from products to services2,331 cited
  • 1998The Balanced Scorecard2,187 cited
  • 2007State-of-the-art in product-service systems1,978 cited
  • 2009The servitization of manufacturing1,561 cited
  • 1991The performance measurement manifesto.1,295 cited
  • 1984Designing services that deliver1,272 cited
  • 2007Steps toward a science of service systems1,266 cited
  • 1999The performance measurement revolution: why now and what next?1,155 cited
  • 1999Go Downstream: The New Profit Imperative in Manufacturing1,068 cited
  • 2005Overcoming the Service Paradox in Manufacturing Companies

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,002 cited

Cited by

No citing works inside the corpus for this window.