DOES PERCEIVED ORGANIZATIONAL SUPPORT MEDIATE THE RELATIONSHIP BETWEEN PROCEDURAL JUSTICE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR?

Robert H. Moorman · Gerald L. Blakely · Brian P. Niehoff

1,077 citations0/0 files storedAcademy of Management Journal

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Job Satisfaction and Organizational Behavior Employee Performance and Management Customer Service Quality and Loyalty

Abstract

Our purpose was to test an explanation of how procedural justice may influence organizational citizenship behavior (OCB). The model tested suggests that procedural justice affects OCB by influencing perceived organizational support, which in turn prompts employees to reciprocate with organizational citizenship behaviors. Results suggest that procedural justice is an antecedent to perceived organizational support, which in turn fully mediates its relationship to three of four OCB dimensions.

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References

1986Perceived organizational support.1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.2017Perceived Organizational Support 1997PERCEIVED ORGANIZATIONAL SUPPORT AND LEADER-MEMBER EXCHANGE: A SOCIAL EXCHANGE PERSPECTIVE.1991Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?1990Perceived organizational support and employee diligence, commitment, and innovation.1993JUSTICE AS A MEDIATOR OF THE RELATIONSHIP BETWEEN METHODS OF MONITORING AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR.

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2005Social Exchange Theory: An Interdisciplinary Review 2010Inclusion and Diversity in Work Groups: A Review and Model for Future Research 2005Fostering knowledge sharing through people management practices 2002The role of fair treatment and rewards in perceptions of organizational support and leader-member exchange.2000Consequences Of The Psychological Contract For The Employment Relationship: A Large Scale Survey*

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