References

• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1999Whence Consumer Loyalty?7,319 cited
• 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
• 1997Dimensions of Brand Personality5,056 cited
• 1997Dimensions of Brand Personality4,046 cited
• 2000An Examination of Selected Marketing Mix Elements and Brand Equity3,370 cited
• 1998Customer loyalty and complex services1,271 cited
• 2001Corporate image and corporate reputation in customers’ retention decisions in services1,072 cited
• 2001The evolution and future of national customer satisfaction index models1,069 cited
• 2006Measuring student satisfaction at a UK university619 cited
• 2001Modeling and Managing Student Loyalty600 cited
• 2002Students’ preferences for university: a conjoint analysis534 cited
• 2002The configuration of the university image and its relationship with the satisfaction of students494 cited
• 2001Image and reputation of higher education institutions in students’ retention decisions474 cited