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Maintaining Quality in Human Services
9 references·0 citing·35 second hop
Maintaining Quality in Human Services (1994)Maintaining Quality in Human ServicesStreet-Level Bureaucracy (2018)Street-Level BureaucracySocial Relations in a Secondary School (2006)Social Relations in a Seconda…The Citizen's Charter (1994)The Citizen's CharterCITIZEN'S CHARTER: THE CULTURAL CHALLENGE (1992)CITIZEN'S CHARTER: THE CULTUR…Children in the public care : a review of residential child care (1991)Children in the public care :…DOING BUSINESS IN THE TEMPLE? MANAGERS AND QUALITY ASSURANCE IN THE PUBLIC SERVICES (1990)DOING BUSINESS IN THE TEMPLE?…Consuming public services (1990)Consuming public servicesBringing Consumers into Performance Measurement: concepts, consequences and constraints (1988)Bringing Consumers into Perfo…Fifteen Thousand Hours (1980)Fifteen Thousand HoursBEYOND THE MANAGERIAL MODEL: THE CASE FOR BROADENING PERFORMANCE ASSESSMENT IN GOVERNMENT AND THE PUBLIC SERVICES (1986)Managerialism and the public services: the Anglo-American experience (1991)Academic professionalism in the managerialist era: a study of English universities (2008)Professions and the Pursuit of Transparency in Healthcare: Two Cases of Soft Autonomy (2009)Translating Institutional Logics: When the Media Logic Meets Professions (2016)Efficiency and Effectiveness in the Civil Service (1979)The Neurotic Organization. (1985)The Empowerment Process: Integrating Theory and Practice (1988)THE CITIZEN'S CHARTER: OPPORTUNITIES FOR USERS’PERSPECTIVES? (1994)An Implementation Framework for Public Service Charters: Results of a concept mapping study (2012)The empowering of public sector officers in the Mauritian public sector in the context of reforms (2016)Street-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)Teacher Evaluation in the Organizational Context: A Review of the Literature (1983)From Street‐Level to System‐Level Bureaucracies: How Information and Communication Technology is Transforming Administrative Discretion and Constitutional Control (2002)Improvisation and Innovative Performance in Teams (2005)Reconsidering evidence-based policy: Key issues and challenges (2010)Reflections on Street‐Level Bureaucracy: Past, Present, and Future (2012)Organizational Politics, Job Attitudes, and Work Outcomes: Exploration and Implications for the Public Sector (2000)Market Orientations in the Nonprofit and Voluntary Sector: A Meta-Analysis of Their Relationships With Organizational Performance (2006)Emotions in Management and the Management of Emotions: The Impact of Emotional Intelligence and Organizational Politics on Public Sector Employees (2009)Data envelopment analysis applied to quality in primary health care (1996)Customer loyalty – a relevant concept for libraries? (1999)Changing faces: nurses as emotional jugglers (2001)Secondary School Tracking and Educational Inequality: Compensation, Reinforcement, or Neutrality? (1989)Ethnography: problems and prospects (2006)Focus group method and methodology: current practice and recent debate (2006)Discussing Controversial Issues: Four Perspectives on the Teacher's Role (1986)Measuring the Effects of Schooling (1992)Key Results from the First Forty Years of the Cambridge Study in Delinquent Development (2003)Accounting for organizational performance: The construction of the customer in the privatized water industry (1997)The Problems of Communitarian Politics (1999)The Impact of E-Government System on Public Service Quality in Indonesia (2017)The extent and nature of known cases of institutional child sexual abuse (2000)Developing Resilience in Children Who are in Public Care: The educational psychology perspective (2003)Living in Children's Residential Homes (2012)
this work references cited by second hop

References

  • 2006Social Relations in a Secondary School797 cited
  • 1980Fifteen Thousand Hours595 cited
  • 2018Street-Level Bureaucracy474 cited
  • 1988Bringing Consumers into Performance Measurement: concepts, consequences and constraints151 cited
  • 1990DOING BUSINESS IN THE TEMPLE? MANAGERS AND QUALITY ASSURANCE IN THE PUBLIC SERVICES73 cited
  • 1991Children in the public care : a review of residential child care58 cited
  • 1994The Citizen's Charter37 cited
  • 1990Consuming public services36 cited
  • 1992CITIZEN'S CHARTER: THE CULTURAL CHALLENGE19 cited

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