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Service quality in academic libraries
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Service quality in academic libraries (1996)Service quality in academic librariesExploring older adults' motivation to use public libraries in South Korea using the attention, relevance, confidence, and satisfaction (ARCS) motivation model (2024)Exploring older adults' motiv…Tools of Academic Library Assessment: the User Survey (2016)Tools of Academic Library Ass…Determining the Key Dimensions for Evaluating Service Quality and Satisfaction in Academic Libraries (2016)Determining the Key Dimension…Developing a service performance assessment system to improve service quality of academic libraries (2013)Developing a service performa…The Death of the Anonymous Librarian (2011)The Death of the Anonymous Li…Inferential statistics and librarianship (2007)Inferential statistics and li…Evaluation Research: An Overview (2006)Evaluation Research: An Overv…Technology Student Assistants in Academic Libraries: We Can't Survive Without 'Em! (2005)Technology Student Assistants…Creating a Culture of Assessment: A Catalyst for Organizational Change (2004)Creating a Culture of Assessm…Quality: new directions in the research (2002)Quality: new directions in th…A review of the literature for the JUBILEE project: (JISC user behaviour in information seeking: Longitudinal evaluation of electronic information services) (1999)A review of the literature fo…Student expectations of, and satisfaction with, the university library (1998)Student expectations of, and …A different time, a different country: An instrument for measuring service quality in Singapore's polytechnic libraries (1998)A different time, a different…Adapting service quality concepts to academic libraries (1997)Adapting service quality conc…Methods for measuring service quality in University Libraries in New Zealand (1996)Methods for measuring service…Editorial: Service quality in libraries and treating users as costomers and non-users as lost or never-gained customers (1996)Editorial: Service quality in…Delivering Quality Service (1990)Delivering quality service: balancing customer perceptions and expectations (1990)The Importance of Servicescapes in Leisure Service Settings (1994)An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)Service quality of travel agents in Turkey (2009)Quality in library services - A literature review study (2022)Service quality in academic libraries (1996)Measuring service quality at yale university’s libraries (2000)Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)Perspectives on User Satisfaction Surveys (2001)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding perceived service quality and satisfaction (2012)Modelling influential factors on customer loyalty in public libraries: a study of West Iran (2015)THE IMPACT OF SERVICE QUALITY ON USER SATISFACTION: A CASE STUDY OF SELECTED PUBLIC LIBRARIES IN BANGLADESH (2021)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Research design: qualitative, quantitative, and mixed methods approaches (2003)Encyclopedia of social measurement (2005)Investigation on the statistical methods in research studies of library and information science (2017)Applications of inferential statistical methods in library and information science (2018)Why is There Zero Women Candidate for Governor Election in West Java, Indonesia? (2020)Measuring Service Quality: A Reexamination and Extension (1992)Qualitative research and evaluation methods (1980)How to use qualitative methods in evaluation (1987)Methods for the Experimenting Society (1991)Qualitative Research and Evaluation Methods (3rd ed.) (2003)Culture of sensationalism and indigenous language press in Zimbabwe: implications on language development (2018)Evaluating the international dimension in an undergraduate curriculum by assessing students’ intercultural sensitivity (2018)The fifth discipline, the art and practice of the learning organization (1991)The balanced scorecard: Translating strategy into action (1997)Organisational culture, job satisfaction and higher education service quality (2009)Building and sustaining a culture of assessment: best practices for change leadership (2013)Change management through leadership: the mediating role of organizational culture (2017)Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries. (2001)The value of academic Libraries: A comprehensive research review and report (2010)Revision of an academic library user experience survey (2019)Understanding Library Users via Surveys and Other Methods—Best Practices for Evidence-Based Library Development (2020)University Students’ Changing Library Needs and Use: A Comparison of 2016 and 2018 Student Surveys (2020)International Variations in Measuring Customer Expectations. (2001)A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka (2009)
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  • 2004Creating a Culture of Assessment: A Catalyst for Organizational Change189 cited
  • 2006Evaluation Research: An Overview115 cited
  • 1996Methods for measuring service quality in University Libraries in New Zealand62 cited
  • 2002Quality: new directions in the research60 cited
  • 1997Adapting service quality concepts to academic libraries55 cited
  • 1998Student expectations of, and satisfaction with, the university library27 cited
  • 2013Developing a service performance assessment system to improve service quality of academic libraries22 cited
  • 2016Determining the Key Dimensions for Evaluating Service Quality and Satisfaction in Academic Libraries19 cited
  • 2007Inferential statistics and librarianship15 cited
  • 2016Tools of Academic Library Assessment: the User Survey14 cited
  • 2011The Death of the Anonymous Librarian11 cited
  • 1998A different time, a different country: An instrument for measuring service quality in Singapore's polytechnic libraries10 cited
  • 2024Exploring older adults' motivation to use public libraries in South Korea using the attention, relevance, confidence, and satisfaction (ARCS) motivation model7 cited
  • 2005Technology Student Assistants in Academic Libraries: We Can't Survive Without 'Em!

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7 cited
  • 1996Editorial: Service quality in libraries and treating users as costomers and non-users as lost or never-gained customers7 cited
  • 1999A review of the literature for the JUBILEE project: (JISC user behaviour in information seeking: Longitudinal evaluation of electronic information services)6 cited